Guest Service Agent - Health Club

AccorHotel; Dubai; Sur place; AED 39 000 - 61 000; Plein temps

Résumé du poste

Accor is seeking a Health Club Receptionist to warmly welcome guests and assist members and visitors with inquiries, bookings, and registrations at the Health Club and hotel facilities.

You will process payments, verify memberships, and coordinate with Front Office, Housekeeping, Engineering, and Sports & Recreation to ensure smooth daily operations and outstanding guest experiences.

Qualifications

• Experience in a luxury hotel, resort, health club, or similar facility is preferred.
• Excellent communication and interpersonal skills with a guest-service mindset.
• Ability to manage multiple tasks with professionalism and attention to detail.

Responsabilités

• Greet guests, handle inquiries, take reservations and bookings for Health Club facilities.
• Process payments and memberships accurately per hotel procedures.
• Coordinate with Front Office, Housekeeping, Engineering and Sports & Recreation teams.
• Maintain reception area cleanliness and presentation; ensure hygiene and safety standards.
• Promote Health Club memberships, activities, promotions to maximise engagement and revenue.

Connaissances

Guest service

Communication

Multitasking

Teamwork

Microsoft Office

Outils

Hotel reservation system

Membership management system

Description du poste

Welcome and assist hotel guests club members and visitors in a warm friendly and professional manner ensuring excellent guest service in line with hotel standards. Handle guest inquiries telephone calls reservations and bookings for the Health Club swimming pool gym sports facilities and recreational activities. Manage guest registration membership verification facility access and daily attendance records ensuring accurate documentation. Provide information about Health Club facilities membership packages sports activities promotions and other hotel services. Process payments membership fees and facility charges accurately in accordance with hotel financial procedures. Coordinate with Front Office Housekeeping Engineering and the Sports amp Recreation team to ensure smooth daily operations and guest satisfaction. Handle guest requests feedback and complaints professionally ensuring timely resolution and escalating concerns when necessary. Maintain the cleanliness organisation and presentation of the reception area and ensure facilities meet hotel hygiene and safety standards. Promote Health Club memberships sports programmes fitness activities and recreational services to maximise guest engagement and revenue opportunities. Support the organisation of sports events recreational activities and special promotions while ensuring compliance with hotel policies and standard operating procedures.

Company Description

• Previous experience in a luxury hotel, resort, health club, or sports and recreation facility is preferred.
• Excellent communication and interpersonal skills with a strong guest-service orientation.
• Good knowledge of hotel operations, fitness facilities, and recreational services.
• Proficiency in Microsoft Office and hotel reservation or membership management systems.
• Ability to handle multiple tasks while maintaining professionalism and attention to detail.
• Strong teamwork, problem-solving, and organisational skills.
• Flexible to work shifts, weekends, and public holidays according to operational requirements.