Membership Coordinator - Fitness and Wellness

Accor Group; Dubai; On-site; AED 39,060 - 61,380; Full time

Job summary

Accor is hiring a Membership Coordinator - Fitness and Wellness in Dubai, United Arab Emirates, for a Luxurious hospitality setting at Fairmont The Palm. You will manage the ReConnect membership program, handle member registrations, payments, and database records while providing detailed information about fitness and wellness services to guests and members.

The role emphasizes accurate information, strong customer service skills, and proactive member support across fitness facilities, with

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or luxury service is preferred.
• CPR and First Aid certification will be advantageous.

Responsibilities

• Deliver professional and engaging service to members and hotel guests.
• Support daily administration of the ReConnect membership program.
• Maintain knowledge of fitness classes, facilities and services.
• Assist members with facility check-in procedures.
• Explain membership options, benefits and conditions.
• Process member payments and prepare membership agreements.
• Maintain an accurate membership database and reports.

Skills

Membership administration

Member registration

Facility check-in

Payment collection

Membership database maintenance

Customer service

English communication

Russian communication

Education

High school diploma

Job description

Membership Coordinator - Fitness and Wellness Job Snapshot

Role: Membership Coordinator - Fitness and Wellness Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Support-Client Care Experience: Previous experience or a minimum of 1 year of relevant work experience Job Type: Full-time

Position Overview Accor is hiring a Membership Coordinator - Fitness and Wellness in Dubai, United Arab Emirates, for a Hospitality opportunity at Fairmont The Palm. The role supports the ReConnect membership program through member registration, facility check-in, payment collection, database administration and personalized information about fitness and wellness services.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Customer Support-Client Care Salary: 3500-5500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Membership Coordinator serves as a central contact for members using the resort 's fitness, pool and wellness facilities. Accurate agreements, responsive communication and clear benefit explanations help strengthen member satisfaction, improve retention and support revenue from memberships, day passes and retail products.

Key Responsibilities

• Deliver professional, friendly and engaging service to members and hotel guests.
• Support the daily administration of the ReConnect membership program.
• Maintain current knowledge of fitness classes, facilities and available services.
• Assist members and guests with facility check-in procedures.
• Explain fitness classes, pool day passes, promotions and membership options.
• Provide accurate information about wellness products and retail items.
• Support retail sales and answer product-related questions.
• Collect membership payments according to approved procedures.
• Prepare membership agreements and verify that required information is complete.
• Explain membership benefits, access conditions and available services.
• Respond to member enquiries in person, by telephone or through approved communication channels.
• Resolve routine concerns and refer complex matters to the ReConnect Assistant Manager.
• Maintain an accurate and updated membership database.
• Organize membership agreements, payment records and supporting documents.
• Process member requests and follow up on unresolved service matters.
• Consolidate monthly reports covering membership activities and transactions.
• Follow departmental policies, operating procedures and service standards.
• Maintain compliance with safety and sanitation requirements.
• Identify and report potential health and safety hazards.
• Maintain excellent personal grooming and cleanliness.
• Complete additional duties assigned by management.

Ideal Profile

Candidates should possess a high school diploma, relevant vocational training or at least one year of work experience. Previous exposure to a luxury hotel or fitness centre is preferred but not essential. CPR and First Aid certification will be advantageous. Fluency in written and spoken English is essential, and Russian-language ability is required. The preferred applicant will have a friendly personality, strong people-interaction skills and the ability to manage member records with accuracy and discretion.

Skills Set

• Fitness membership administration
• Member registration
• Facility check-in
• Membership agreement preparation
• Payment collection
• Membership database maintenance
• Member benefit explanation
• Fitness class information
• Pool day-pass sales
• Retail product sales
• Member enquiry management
• Complaint resolution
• Monthly activity reporting
• Health and safety awareness
• Sanitation procedure compliance
• CPR and First Aid awareness
• English communication
• Russian communication
• Customer relationship management
• Administrative organization

Why Join Us

Fitness and wellness services are an important part of the luxury resort experience, creating valuable opportunities for professionals with strong member-service and administrative abilities. Accor supports learning, internal mobility and career development across its international network of hotels and hospitality brands.

About the Company

Accor is an international hospitality group whose portfolio includes Fairmont Hotels and Resorts. The company operates a global network of hotels, restaurants and lifestyle destinations while promoting responsible hospitality, employee development and inclusive career opportunities.