2026-6383 - Front Office Agent

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Lana, Dubai - Dorchester Collection is seeking a Front Office Agent to warmly welcome guests and deliver exceptional service at our luxury hotel in Dubai. You’ll serve as a hotel ambassador, handle guest inquiries, and collaborate with the guest services team to ensure a seamless and memorable guest experience.

Based in Dubai, this permanent role offers a clear path for career growth within a globally renowned collection, with a focus on hospitality excellence and our We Care ethos guiding

Job description

Division & Department

Rooms/Front Office

Contract Type

Permanent

Your Future, Our Legacy

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

When you join us as a Front Office Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from her fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests: You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience. You will create real connections and meaningful relationships by utilizing collective intelligence from all sources. Our team of Front Office Agents are responsible for acting as a hotel ambassador during the whole day. This will include showing guest’s round, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our host team with the support of our creative team. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Agent, you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. Our Front Office Agents must communicate with other departments and extended hotel team in order to ensure the alignment remains. The items shared are the essence of a day in the life of a Front Office Agent, but we’ll make sure you are provided with specifics on how we care for our hotel.

Location

Dubai