Guest Experience Ambassador — Auto Branch

Al Futtaim Private Company (LLC); Abu Dhabi; Vor Ort; AED 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Customer service excellence

Zusammenfassung

Al-Futtaim Automotive is seeking Guest Relation Officers to be the first point of contact for customers visiting our UAE branches. You will warmly welcome customers, identify their needs, and guide them to the right team to ensure a smooth and professional journey from entry to exit.

The role requires excellent English, a confident, engaging personality, and a customer-focused approach. Join our Retail Sales team and contribute to outstanding service at the branch level.

Qualifikationen

• Bachelor's degree or equivalent qualification.
• Minimum 1 year of customer service experience or experience in a customer-facing role preferably in the automotive industry.
• Strong written and spoken English.
• A confident, engaging, and customer-focused personality.
• Self-motivated with a strong work ethic and passion for delivering excellent service.

Aufgaben

• Provide customers with a warm and professional welcome when entering the branch.
• Identify the purpose of each customer's visit and understand their needs.
• Direct customers to the appropriate department or team member.
• Ensure customers with appointments are smoothly connected with the correct Sales Executive.
• Support a seamless customer journey throughout their branch experience.
• Ensure customers feel acknowledged and valued when leaving the branch.
• Work closely with Branch Managers, Sales Executives, and support teams to deliver an excellent customer experience.

Kenntnisse

Customer service

English proficiency

Interpersonal skills

Professional demeanor

Customer-focused

Team collaboration

Ausbildung

Bachelor's degree or equivalent qualification

Jobbeschreibung

Al-Futtaim Automotive is seeking Guest Relation Officers to be the first point of contact for customers visiting our UAE branches. You will warmly welcome customers, identify their needs, and guide them to the right team to ensure a smooth and professional journey from entry to exit.

The role requires excellent English, a confident, engaging personality, and a customer-focused approach. Join our Retail Sales team and contribute to outstanding service at the branch level.