Guest Experience Agent - Service & Upsell (Dubai)

Melia Hotels International S.A.(Meliá); Dubai; On-site; AED 55,000 - 90,000; Full time

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Job summary

Melia Hotels International is recruiting for Guest Experience and Customer Service roles in Dubai, offering opportunities to work across properties and be part of our extensive global family. You will respond to guest requests by phone, tailor recommendations to guest preferences, and apply upselling and cross-selling techniques to enhance hotel revenue.

We value equality, diversity and inclusion, and provide a welcoming, supportive environment with growth opportunities across international

Responsibilities

• Comply with the customer service strategy via the established telephone line, managing guest requests.
• Personalise the guest experience, anticipating needs and exceeding expectations.
• Inform and upsell services and products to guests according to their preferences.
• Be knowledgeable of Voice of the Customer results and support improvement plans.

Job description

Melia Hotels International is recruiting for Guest Experience and Customer Service roles in Dubai, offering opportunities to work across properties and be part of our extensive global family. You will respond to guest requests by phone, tailor recommendations to guest preferences, and apply upselling and cross-selling techniques to enhance hotel revenue.

We value equality, diversity and inclusion, and provide a welcoming, supportive environment with growth opportunities across international