Guest Service Line Agent - ME Dubai

Melia Hotels International S.A.(Meliá); Dubai; On-site; AED 55,000 - 90,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

Melia Hotels International is recruiting for Guest Experience and Customer Service roles in Dubai, offering opportunities to work across properties and be part of our extensive global family. You will respond to guest requests by phone, tailor recommendations to guest preferences, and apply upselling and cross-selling techniques to enhance hotel revenue.

We value equality, diversity and inclusion, and provide a welcoming, supportive environment with growth opportunities across international

Responsibilities

• Comply with the customer service strategy via the established telephone line, managing guest requests.
• Personalise the guest experience, anticipating needs and exceeding expectations.
• Inform and upsell services and products to guests according to their preferences.
• Be knowledgeable of Voice of the Customer results and support improvement plans.

Job description

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Area: Guest Experience and Customer Service

Location: Dubai, AE

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

Comply withthe customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.

Ensure the customer experience, personalising their stay,anticipatingtheirneedsand exceeding their expectations.

Inform and offer customers, via telephone,servicesand products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.

Manage customer incidents, following the established protocols.

Comply withthe attributes,standardsand manuals applicable to their department.

Efficiently use the different departmental management tools necessary for the daily control of operating procedures.

Be knowledgeable of the Voice of the Customer results,complying withthe established improvement plans.

Verify material orders following the set product guidelines, for better optimisation of economic resources.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People “, follow us on: