Guest Experience Agent — Growth & Personal Service

Accor; Abu Dhabi; On-site; AED 45,000 - 100,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth within property and Acco

Planet 21 CSR involvement

Job summary

Accor is seeking a Front Desk Agent to warmly welcome guests from arrival to departure, ensuring a memorable stay with personalized service. You will handle check-in/check-out, respond to guest requests, and promote hotel facilities.

Experience in hospitality, fluency in English, and knowledge of Opera are valued. This role offers opportunities to grow within the property and across Accor worldwide.

Qualifications

• Service-focused personality is essential.
• Experience is an asset.
• Prior experience with Opera or a related system.
• Fluency in English.
• Additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Skills

Service focused personality

Fluency in English

Additional languages

Experience is an asset

Tools

Opera

Job description

Accor is seeking a Front Desk Agent to warmly welcome guests from arrival to departure, ensuring a memorable stay with personalized service. You will handle check-in/check-out, respond to guest requests, and promote hotel facilities.

Experience in hospitality, fluency in English, and knowledge of Opera are valued. This role offers opportunities to grow within the property and across Accor worldwide.