Guest Experience Lead: Warm Hospitality & Memorable Stays

Hilton; Abu Dhabi; Presencial; AED 60 000 - 100 000; Tempo integral

Resumo da oferta

Hilton Abu Dhabi is seeking a Guest Experience Officer to warmly welcome guests, manage check-in/out, and ensure a seamless, personalized stay throughout their visit.

You will anticipate guest needs, share local knowledge, and promote hotel amenities, delivering memorable moments that reflect Hilton's warmth and quality. A team-driven, guest-focused role within a globally trusted brand.

Responsabilidades

• Greet guests upon arrival and complete the check-in process, including verifying details and issuing keys
• Anticipate guest needs and personalize services to create exceptional moments during the stay
• Provide hotel and local knowledge to assist guests with inquiries about offerings, room types, rates, promotions, and area information
• Promote hotel services and amenities to maximize room and service revenue
• Respond to guest requests, resolve concerns with care and urgency, and manage communications effectively
• Engage with guests throughout their stay, recognizing preferences and promoting facilities to enhance the experience

Descrição da oferta de emprego

Hilton Abu Dhabi is seeking a Guest Experience Officer to warmly welcome guests, manage check-in/out, and ensure a seamless, personalized stay throughout their visit.

You will anticipate guest needs, share local knowledge, and promote hotel amenities, delivering memorable moments that reflect Hilton's warmth and quality. A team-driven, guest-focused role within a globally trusted brand.