Guest Experience Agent - Front Desk & Concierge

Paramount Hotel Dubai; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Paramount Hotels Dubai is seeking a Front Stage Agent to be the main point of contact for guests from arrival to departure, delivering a warm welcome and efficient service throughout their stay. You will handle guest inquiries, registrations, and assist with needs; perform cashiering duties including currency exchange and payouts, while maintaining a balanced cash float.

The role requires at least 1 year in receptionist/guest service in an international five-star setting, and a hospitality

Qualifications

• 1 year minimum experience in Receptionist/Guest Service at Front Desk, preferably in an international five-star hotel.
• Bachelor Degree/College Diploma in Hospitality Management.
• Knowledge of Microsoft Office applications and OPERA PMS.

Responsibilities

• Provide a warm and professional welcome to all guests from arrival through departure and assist with needs throughout their stay.
• Perform cashiering duties, including foreign currency exchange and payouts, while maintaining full accountability for a balanced cash float at all times.
• Ensure Front Desk/Guest Services Desk is staffed, operational, and stocked with required materials.

Skills

Customer service

Communication

Cash handling

Education

Bachelor Degree/College Diploma in Hospitality Management

Tools

Microsoft Office

OPERA PMS

Job description

Paramount Hotels Dubai is seeking a Front Stage Agent to be the main point of contact for guests from arrival to departure, delivering a warm welcome and efficient service throughout their stay. You will handle guest inquiries, registrations, and assist with needs; perform cashiering duties including currency exchange and payouts, while maintaining a balanced cash float.

The role requires at least 1 year in receptionist/guest service in an international five-star setting, and a hospitality