Guest Experience Agent - Front Desk

Legacy Hotels Holding; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Legacy Hotels Holding is seeking a Front Desk Agent to deliver a warm, professional welcome and manage smooth check-in and check-out for guests. You will handle guest inquiries, maintain records, and collaborate with other departments to meet guest needs and expectations.

The role emphasizes accuracy in cashiering, preserving guest privacy, and upholding hotel standards and safety policies to ensure a memorable stay for guests.

Qualifications

• Deliver efficient, courteous, and prompt service to guests from arrival to departure.
• Greeting guests by name when possible and escorting to rooms.
• Responding to guest inquiries and assisting with hotel activities.

Responsibilities

• Provide a warm welcome and handle check-in/check-out efficiently.
• Maintain accurate guest records and process reservations.
• Respond to guest inquiries and assist with local information and hotel services.

Job description

Legacy Hotels Holding is seeking a Front Desk Agent to deliver a warm, professional welcome and manage smooth check-in and check-out for guests. You will handle guest inquiries, maintain records, and collaborate with other departments to meet guest needs and expectations.

The role emphasizes accuracy in cashiering, preserving guest privacy, and upholding hotel standards and safety policies to ensure a memorable stay for guests.