Guest Experience Agent – 5★ Front Desk (Dubai)

Swissôtel Hotels & Resorts; Dubai; On-site; AED 95,000 - 128,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth

Planet 21 CSR

Job summary

Swissôtel Al Ghurair & Swissôtel Living Al Ghurair Hotel in Dubai is seeking an enthusiastic Front Office team member to warmly welcome guests, manage check-in, and handle inquiries with accuracy and care.

You will provide detailed information, ensure guest satisfaction, and uphold 5* service standards while staying updated on hotel offerings, promotions, and safety policies. Fluency in English, with multilingual skills, will be advantageous.

Qualifications

• Experience in a similar role in a 5-star hotel is an asset.
• Excellent written and verbal English communication skills; additional languages are a plus (Arabic, Chinese, Russian).
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Promote positive relations with guests and colleagues; professional demeanor.
• Knowledge of Opera or related property management systems is preferred.

Responsibilities

• Provide a warm welcome to guests, check in arrivals, and update guest information in the system.
• Assist guests with general enquiries, delivering accurate and detailed information.
• Deliver prompt, attentive, and friendly service in line with hotel standards and guest feedback.
• Stay informed about all product knowledge, services, facilities, and promotions.
• Maintain professional appearance and adhere to hotel policies and safety regulations.

Skills

Guest service

English communication

Multilingual ability

Relationship building

Attention to detail

Tools

Opera system

Job description

Swissôtel Al Ghurair & Swissôtel Living Al Ghurair Hotel in Dubai is seeking an enthusiastic Front Office team member to warmly welcome guests, manage check-in, and handle inquiries with accuracy and care.

You will provide detailed information, ensure guest satisfaction, and uphold 5* service standards while staying updated on hotel offerings, promotions, and safety policies. Fluency in English, with multilingual skills, will be advantageous.