Front Desk Agent

SWISSOTEL; Dubai; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs through our Academie

Global career growth opportunities

Planet 21 CSR initiatives

Job summary

Swissotel Al Ghurair & Swissotel Living Al Ghurair in Dubai is seeking a Front Office Guest Service professional. You will warmly welcome guests, register and check in arrivals, and update guest information in the system while delivering accurate information and a 5-star service.

Role requires excellent English communication and may benefit from additional languages. Familiarity with Opera PMS is advantageous in a luxury hotel environment.

Qualifications

• Previous experience in a similar role in a 5 star hotel setting is an asset.
• Excellent written and verbal English communication skills; additional languages are a plus.
• Prior experience working with Opera or a related system.

Responsibilities

• Provide a warm welcome to the guests
• Register and process check in for all arrivals and update the guest information in the system
• Assist Guest with general enquiries providing accurate and detailed information
• Provide prompt attentive and friendly service at all times in line with LQA standards
• Keeps abreast of all product knowledge ranging from daily functions services and facilities available and marketing and promotional activities
• Maintain personal presentation and hygiene as per the grooming standards issued by Swissotel Hotels & Resorts
• Is aware of and abides by all hotel policies procedures & relevant legislations
• To follow the Hotel set Safety standards and adhere to all rules and regulations as set out by the Occupational Health and Safety Act
• Always remain professional in attitude manner and presentation providing guest with a 5 star heartfelt service
• Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations

Skills

Excellent English communication

Arabic language

Chinese language

Russian language

Tools

Opera PMS

Job description

Company Description

Swissotel Al Ghurair amp Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property Catering for both business and leisure clientele The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks leisure destinations and city services It is linked to the Al Ghurair Shopping Centre only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport

What s in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing

• Provide a warm welcome to the guests
• register and process check in for all arrivals and update the guest information in the system
• Assist Guest with general enquiries providing accurate and detailed information
• Provide prompt attentive and friendly service at all times in line with LQA standards constantly reviewing guest feedback direct online reviews or surveys performance and operations
• Keeps abreast of all product knowledge ranging from daily functions services and facilities available and marketing and promotional activities
• Maintain personal presentation and hygiene as per the grooming standards issued by Swiss tel Hotels amp Resorts Projects a favorable image of the hotel through a positive and professional attitude manner and presentation
• Is aware of and abides by all hotel policies procedures amp relevant legislations
• To follow the Hotel set Safety standards and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk
• Always remain professional in attitude manner and presentation providing guest with a 5 star heartfelt service
• Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations

Our commitment to Diversity amp Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Why work for Accor

Guided by our purpose Pioneering the Art of Responsible Hospitality Connecting Cultures with Heartfelt Care we empower every team member to bring their passion and creativity to life At Accor we believe that hospitality is a work of heart We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team We are committed to taking positive action in terms of business ethics and integrity responsible tourism sustainable development community outreach and diversity and inclusion With an expansive portfolio of iconic hotels and brands Accor offers boundless opportunities for career advancement and professional development across the globe Joining the team where you can be all you are grow and create your path work with purpose and enjoy and feel valued By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo

Previous experience in a similar role in a 5 star hotel setting is an asset

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent written and verbal English communication skills, additional languages are a plus (Arabic, Chinese, Russian)
• Prior experience working with Opera or a related system
• Ability to promote positive relations with all hotel guests & colleagues

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.