Front Office Supervisor - Swissôtel Al Ghurair

Front Office Supervisor - Swissôtel Al Ghurair; Dubai; On-site; AED 100,440 - 145,080; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Learning programs through our Academie

Career growth across our brands

Planet 21 CSR activities

Job summary

Swissotel Al Ghurair in Dubai is seeking a Front Office Supervisor to oversee the Front Desk operations, ensuring service excellence and adherence to Swissotel standards. You will supervise staff, balance cash, and coordinate shift closures while maintaining guest satisfaction and accurate records.

The role requires leadership, strong communication, and the ability to perform well under pressure in a busy hotel environment.

Qualifications

• Minimum 2 years’ experience in Hotel Industry (preferably from 5* Hotel).
• Experience of motivating and leading a team.
• Competency using a variety of computer softwares.
• Ability to work well under pressure in a fast paced environment
• Strong communication skills (verbal, listening, writing)

Responsibilities

• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Ensures all directions are followed out at the request of any level of Senior Management.
• Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation.
• Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations of yourself and the department, offering suggestions for improvement.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain and balance a cash float according to hotel procedures.
• Take ownership and follow-up on any discrepancies.
• In charge of accurate and timely shift closure of Front Desk Agents as well as coordination of shift breaks.
• Assists with all month end reports and tasks as directed by Duty Managers/Night Manager and the Finance Department.

Skills

Team leadership

Computer skills

Communication skills

Job description

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Location

Dubai

Address: Al Ghurair Centre

Industry: Hotel & Hospitality jobs, Office Administration jobs, Concierge & Receptionist jobs, Overnight & Night Shift jobs, Students and Graduate jobs

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

Position Summary

As a Front Office Supervisor you will be responsible for the supervision and control of the Front Desk operation, ensuring all Front Desk Services, behavioural and technical are maintained in accordance with the Swissotel standards and in line with hotel's strategic plan.

What’s in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Ensures all directions are followed out at the request of any level of Senior Management.
• Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation.
• Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations of yourself and the department, offering suggestions for improvement.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain and balance a cash float according to hotel procedures.
• Take ownership and follow-up on any discrepancies.
• In charge of accurate and timely shift closure of Front Desk Agents as well as coordination of shift breaks.
• Assists with all month end reports and tasks as directed by Duty Managers/Night Manager and the Finance Department.

Your experience and skills

• Minimum 2 years’ experience in Hotel Industry (preferably from 5* Hotel)
• Experience of motivating and leading a team.
• Competency using a variety of computer softwares.
• Ability to work well under pressure in a fast paced environment
• Strong communication skills (verbal, listening, writing)

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.