Guest Experience Call Specialist

Rotana Hotels; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking dynamic Front Office Telephone Operators to advance their careers. You will handle all guest phone calls with professionalism, greet guests by name, and coordinate with hotel departments to ensure smooth service delivery.

The role emphasizes courteous communication, up-to-date hotel and local knowledge, and accurate recording of wake-up calls and messages to meet Rotana standards.

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Job description

Rotana Hotels in Abu Dhabi is seeking dynamic Front Office Telephone Operators to advance their careers. You will handle all guest phone calls with professionalism, greet guests by name, and coordinate with hotel departments to ensure smooth service delivery.

The role emphasizes courteous communication, up-to-date hotel and local knowledge, and accurate recording of wake-up calls and messages to meet Rotana standards.