GTS Trade Documents & Counter Analyst

HSBC Holdings plc; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

HSBC Holdings plc in the United Arab Emirates seeks a detail-oriented Document Management Associate for HSBC Global Trade Solutions. This role balances back-office processing with customer-facing support at the GTS counter, ensuring accurate, secure and timely handling of trade documents.

You will scan, dispatch and organize documents, follow internal controls and trade policies, and assist colleagues while delivering high service standards.

Qualifications

• Graduation degree required for UAE work permit.
• Strong verbal and written communication skills.
• Good command of English.
• University degree required to secure a work permit.

Responsibilities

• Process, scan and dispatch trade documents accurately and within agreed service standards.
• Support daily Document Management Team operations and maintain an organised workspace.
• Safeguard bank property, customer documents and controlled stationery.
• Follow trade policies, procedures, internal controls and regulatory requirements.
• Protect customer information and promptly escape suspicious activity or security concerns.
• Work collaboratively with GTS teams and internal stakeholders to maintain high service standards.
• Provide customer-facing support at the GTS counter and respond effectively to customer queries.
• Attend required training, support colleagues during absences and when necessary.

Skills

Strong communication

English proficiency

Attention to detail

Customer service

Self-motivated

Flexible

Education

Bachelor's degree

Job description

HSBC Holdings plc in the United Arab Emirates seeks a detail-oriented Document Management Associate for HSBC Global Trade Solutions. This role balances back-office processing with customer-facing support at the GTS counter, ensuring accurate, secure and timely handling of trade documents.

You will scan, dispatch and organize documents, follow internal controls and trade policies, and assist colleagues while delivering high service standards.