GTS Services Analyst, Trade (UAE Nationals Only)

HSBC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

HSBC in the United Arab Emirates seeks a detail-oriented team member to support the Global Trade Solutions Document Management Team. The role is split roughly 75% back-office document management and 25% customer-facing GTS counter support, adapting to business needs.

You will process trade documents, safeguard sensitive materials, and ensure compliance with policies, training, and regulatory requirements, while delivering quality customer service.

Qualifications

• Graduation degree is essential for obtaining a work permit.
• If your university certificate is from outside the UAE, up-to-date attestations and equivalency are mandatory.
• Strong verbal and written communication skills.
• Good command of English (spoken and written).
• Self-motivated, flexible and willing to take on additional responsibilities.
• General knowledge of trade products.
• Previous customer service or banking experience is preferred but not essential.
• High level of accuracy and attention to detail.

Responsibilities

• Process, scan and dispatch trade documents accurately and within agreed service standards.
• Support daily Document Management Team operations and maintain an organised workspace.
• Safeguard bank property, customer documents and controlled stationery.
• Follow trade policies, procedures, internal controls and regulatory requirements.
• Protect customer information and elevate security concerns when needed.
• Work with GTS teams and internal stakeholders to maintain high service standards.
• Provide customer-facing support at the GTS counter and respond to queries.
• Attend training and support colleagues during absences.

Skills

Communication

English proficiency

Customer service

Attention to detail

Education

Graduation degree

Job description

Some Careers Grow Faster Than Others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with corporate, government and institutional clients to help them achieve consistent, long-term performance.

Job Purpose

To support the Global Trade Solutions Document Management Team by managing trade documents, serving customers at the GTS counter and ensuring accurate, secure and timely processing in line with policies and service standards.

Role Coverage Requirement

This role involves approximately 75% back-office Document Management responsibilities and 25% customer-facing GTS counter support, based on business requirements.

In This Role, You Will

• Process, scan and dispatch trade documents accurately and within agreed service standards.
• Support daily Document Management Team operations and maintain an organised workspace.
• Safeguard bank property, customer documents and controlled stationery.
• Follow trade policies, procedures, internal controls and regulatory requirements.
• Protect customer information and promptly elevate suspicious activity or security concerns.
• Work collaboratively with GTS teams and internal stakeholders to maintain high service standards.
• Provide customer-facing support at the GTS counter and respond effectively to customer queries.
• Attend required training, support colleagues during absences and elevate operational issues when necessary.

To be successful in the role, you should meet the following requirements:

• A graduation degree is essential for obtaining a work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
• Strong verbal and written communication skills.
• Good command of spoken and written English.
• Self-motivated, flexible and willing to take on additional responsibilities.
• General knowledge of trade products.
• Previous customer service or banking experience is preferred but not essential.
• High level of accuracy and attention to detail.
• Ability to resolve customer issues effectively.
• A university degree is required to secure a work permit.
• Under the New Labour Law, only fixed-term contracts are available to HSBC UAE employees, except DIFC and ADGM employees. In line with the work-permit term, a four-year contract will be issued.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and their opinions count. We provide a workplace that supports continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.