Trading Floor Service Management Analyst

HSBC Holdings plc; Dubai; Híbrido; AED 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible and alternative hours

Work from home subject to approvals

Resumo da oferta

HSBC Holdings plc in Dubai is seeking a proactive Service Management Analyst to monitor live services, incidents and requests, and coordinate with technology teams and front office stakeholders.

You will strengthen service stability, improve user experience, and support ongoing improvement of critical trading services while gaining hands-on experience in incident management, service operations, and technical support in a fast-moving environment.

Qualificações

• Experience in service management, production support, IT operations or a related field.
• Strong analytical, troubleshooting, prioritisation and coordination skills.
• Excellent communication and stakeholder engagement abilities.

Responsabilidades

• Manage technology services supporting HSBC's trading-floor environment.
• Monitor live services, platforms and infrastructure and respond to alerts.
• Log, prioritise and resolve incidents and service requests; escalate as needed.
• Coordinate with technology teams and front office stakeholders to restore services.
• Provide timely updates on incident progress and resolution expectations.
• Support major-incident coordination and service-restoration activities.
• Maintain accurate service records and documentation.
• Identify recurring issues and opportunities for improvement.
• Contribute to service reviews, problem management and service-improvement initiatives.
• Apply service-management processes consistently across teams and locations.
• Build relationships with technology teams and front office users.

Conhecimentos

Service management

Incident management

IT operations

Stakeholder communication

Troubleshooting

Prioritisation

Coordination

Formação académica

Bachelor's degree

Ferramentas

Ticketing tools

Monitoring tools

Descrição da oferta de emprego

HSBC Holdings plc in Dubai is seeking a proactive Service Management Analyst to monitor live services, incidents and requests, and coordinate with technology teams and front office stakeholders.

You will strengthen service stability, improve user experience, and support ongoing improvement of critical trading services while gaining hands-on experience in incident management, service operations, and technical support in a fast-moving environment.