GSA (Guest Service Agent)

applydubaijob.com; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Pavilion Palace Hotel in Dubai is seeking a Guest Service Agent to join the Front Office team. You will welcome guests, manage check-in/check-out, respond to inquiries, and ensure a seamless guest experience.

The role requires previous Front Office experience, IDSNext proficiency, and strong communication skills. Arabic-speaking candidates are preferred for this position in a busy hotel environment.

Qualifications

• Previous hotel Front Office experience is required.
• Hands-on experience with IDSNext is required.
• Arabic-speaking candidates are preferred.
• Excellent communication and customer service skills are essential.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Welcome guests and provide professional front office assistance.
• Handle guest check-in, check-out, and daily reception activities.
• Respond to guest inquiries and resolve concerns promptly.
• Maintain accurate guest records using the hotel’s property management system.
• Coordinate with other departments to ensure a seamless guest experience.
• Deliver excellent customer service while maintaining hotel standards.

Skills

Communication

Customer service

Arabic language

Education

High School Diploma

Tools

IDSNext

Job description

Job Title: GSA (Guest Service Agent)

Company: Pavilion Palace Hotel

Industry: Hospitality

Employment Type: Full Time

Location: Dubai, United Arab Emirates

Experience: Previous hotel Front Office experience

Qualification: High School/Diploma (not specified)

Salary: AED 4,000–7,000 per month (estimated)

Role Overview

Pavilion Palace Hotel is hiring an experienced Guest Service Agent for its Front Office team in Dubai. The role involves welcoming guests, managing check-in/check-out, handling inquiries, and ensuring a seamless guest experience.

Key Responsibilities

• Welcome guests and provide professional front office assistance


• Handle guest check-in, check-out, and daily reception activities


• Respond to guest inquiries and resolve concerns promptly


• Maintain accurate guest records using the hotel’s property management system


• Coordinate with other departments to ensure a seamless guest experience


• Deliver excellent customer service while maintaining hotel standards

Requirements

• Previous experience in a hotel Front Office role


• Hands-on experience with IDSNext is required


• Arabic-speaking candidates are preferred


• Excellent communication and customer service skills


• Professional attitude with a positive approach to guest service


• Ability to work efficiently in a fast-paced hotel environment


• Strong knowledge of front office operations, IDSNext PMS, and hospitality service standards