Front Desk Guest Experience Agent – Dubai

applydubaijob.com; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Pavilion Palace Hotel in Dubai is seeking a Guest Service Agent to join the Front Office team. You will welcome guests, manage check-in/check-out, respond to inquiries, and ensure a seamless guest experience.

The role requires previous Front Office experience, IDSNext proficiency, and strong communication skills. Arabic-speaking candidates are preferred for this position in a busy hotel environment.

Qualifications

• Previous hotel Front Office experience is required.
• Hands-on experience with IDSNext is required.
• Arabic-speaking candidates are preferred.
• Excellent communication and customer service skills are essential.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Welcome guests and provide professional front office assistance.
• Handle guest check-in, check-out, and daily reception activities.
• Respond to guest inquiries and resolve concerns promptly.
• Maintain accurate guest records using the hotel’s property management system.
• Coordinate with other departments to ensure a seamless guest experience.
• Deliver excellent customer service while maintaining hotel standards.

Skills

Communication

Customer service

Arabic language

Education

High School Diploma

Tools

IDSNext

Job description

Pavilion Palace Hotel in Dubai is seeking a Guest Service Agent to join the Front Office team. You will welcome guests, manage check-in/check-out, respond to inquiries, and ensure a seamless guest experience.

The role requires previous Front Office experience, IDSNext proficiency, and strong communication skills. Arabic-speaking candidates are preferred for this position in a busy hotel environment.