Graduate Trainee, IT (UAE National Only)

BESIX; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive benefits

Positive workplace culture

Global exposure

Job summary

BESIX is seeking an ICT Support Specialist in the United Arab Emirates (Dubai) to ensure employees have reliable access to technology and tools. You will troubleshoot, manage access, and provide hardware support to minimize downtime and boost productivity across the organization.

You will handle user login issues, MS 365 access, devices, and basic network problems, while delivering excellent service and documenting resolutions for continuous improvement.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related field.
• Experience in IT support/helpdesk operations or related ICT roles.
• Strong knowledge of Microsoft 365, Windows OS, networking fundamentals, and hardware troubleshooting.
• Experience using IT service desk systems to log, track, and resolve issues.
• Excellent communication, problem-solving and organizational skills.

Responsibilities

• Receive, log and manage ICT issues and service requests via approved channels (email, portal, phone).
• Categorize, prioritize and assign tickets based on urgency and impact.
• Provide first-level troubleshooting and resolve common ICT issues; escalate complex problems.
• Assist users with login/password issues, MS 365/email access, devices, and basic network problems.
• Provide remote or on-site support as required and guide users to self-service resources.

Skills

IT support

Helpdesk

Microsoft 365

Windows OS

Networking fundamentals

Communication skills

Education

Bachelor’s degree in Information Technology

Tools

Ticketing systems

Job description

Why This Role Matters

The ICT Support Specialist ensures that all employees have reliable access to technology and digital tools enabling smooth business operations. By providing timely troubleshooting system access management and hardware support this role minimizes downtime and enhances productivity. Serving as the first point of contact for ICT issues the specialist helps maintain a secure efficient and well-supported IT environment that allows the organization to operate effectively and achieve its strategic objectives.

What Youll Drive

• Receive log and manage ICT issues and service requests via approved channels (email portal phone).


• Categorize prioritize and assign tickets based on urgency and impact.


• Provide first-level troubleshooting and resolution for common ICT issues escalating unresolved problems to second- or third-level support teams.


• Update ticket status and document resolution notes accurately before closure.


• Assist users with login/password issues Microsoft 365/email access PC/laptop/printer/peripheral issues and basic network or connectivity problems.


• Provide support remotely or on-site as required.


• Guide users on self-service portals and knowledge base usage.


• Prepare ICT assets (laptops desktops mobile devices) for new joiners and assist with account creation email/system access setup and standard software installation.


• Support offboarding by coordinating access removal tracking asset returns and managing license reassignment or removal.


• Maintain accurate records of ICT assets track movement replacements and perform basic inventory updates.


• Conduct basic hardware diagnostics and replacements (mouse keyboard HDD/SSD RAM) and coordinate with vendors for warranty repairs.


• Communicate clearly with users regarding ticket status expected resolution steps and available workarounds.


• Follow up post-resolution to confirm user satisfaction and document recurring issues and resolutions.


• Update or suggest improvements to help articles and FAQs.


• Adhere strictly to ICT procedures SOPs and security guidelines supporting endpoint security measures such as patching and encryption checks.

Qualifications :

Youre a Great Fit If You Have

• Hold a Bachelors degree in Information Technology Computer Science or a related field.


• Demonstrate experience in IT support helpdesk operations or related ICT roles.


• Possess strong knowledge of Microsoft 365 Windows OS networking fundamentals and hardware troubleshooting.


• Use IT service desk systems effectively to log track and resolve issues.


• Exhibit excellent communication problem-solving and organizational skills.


• Work independently and collaboratively in a multicultural environment.


• Willingness to provide on-site support and travel to operational sites when required.


• Maintain professionalism customer service orientation and attention to detail in all interactions.

Why Youll Enjoy Working with Us

• Competitive Benefits


• Positive Workplace Culture


• Opportunity to work with a leading international construction group


• Exposure to large-scale high-impact projects in the Middle East


• Collaborative diverse and professional work environment

Additional Information :

We believe our employees are key to our success hence we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.

Remote Work :

No

Employment Type :

Full-time