Global Service Delivery Coordinator

Peergrowth Consultancy Co.; Dubai; On-site; AED 140,000 - 240,000; Full time

Job summary

Peergrowth Consultancy Co. is seeking an International Service Coordinator to support international customer programmes and ensure smooth service delivery operations from its Dubai-based team.

The role focuses on coordinating day-to-day activities, serving as the main contact for customers and partners, and maintaining accurate programme records across multiple locations in a fast-paced international environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in customer service, service coordination, administration, or operational support preferred.
• Strong communication, interpersonal and organisational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Coordinate day-to-day delivery of international customer programmes and service activities.
• Act as main contact for customers, suppliers, external partners, and internal teams.
• Manage customer enquiries, service requests, and operational follow-ups.
• Maintain programme documentation, certifications and customer records.
• Coordinate activities across teams and locations with timely communication.
• Monitor service progress, identify issues and escalate as needed.
• Support process improvement to boost efficiency and customer experience.
• Provide administrative and operational support to ensure service delivery.

Skills

Communication skills

Organizational skills

MS Office

Multitasking

Education

Bachelor's degree or equivalent

Job description

Peergrowth Consultancy Co. is seeking an International Service Coordinator to support international customer programmes and ensure smooth service delivery operations from its Dubai-based team.

The role focuses on coordinating day-to-day activities, serving as the main contact for customers and partners, and maintaining accurate programme records across multiple locations in a fast-paced international environment.