Global Services Coordinator - Customer Operations

Abbott Laboratories, Limited. Saint Laurent, Québec, Canada; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

Abbott Laboratories is seeking a proactive Service Coordinator to support international customer programmes and act as a central point of contact for customers, partners, suppliers, and internal teams. You will ensure precise communication and follow-up of service-related activities, while maintaining accurate programme documentation and records.

The role emphasizes collaboration across multiple locations, attention to detail, and the ability to manage several priorities with strong

Qualifications

• Degree educated or equivalent professional experience.
• Experience in service coordination, customer service, administration, or operational support is desirable.
• Strong communication and interpersonal skills with the ability to engage effectively across diverse teams and locations.
• Excellent organizational skills with the ability to manage multiple priorities and deliver on commitments.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Proactive and customer‑focused, with strong problem‑solving abilities and sound judgment on issue escalation.
• Able to work independently while collaborating effectively within an international environment.

Responsibilities

• Coordinate and support the day-to-day delivery of international customer programmes
• Act as a central point of contact for customers, partners, suppliers and internal teams
• Ensure effective communication and follow‑up of service‑related activities and actions
• Provide customer operational and administrative support to facilitate the resolution of enquiries and service requests
• Maintain programme documentation, certifications and customer records with accuracy and attention to detail
• Build strong stakeholder relationships and coordinate activities across multiple teams and locations
• Monitor progress, identify issues and elevate where appropriate
• Support process improvement initiatives that enhance operational efficiency and customer experience
• Contribute to the ongoing success of the International Service Delivery function

Skills

Communication

Organizational skills

Attention to detail

Problem solving

Customer focus

Independent work

Team collaboration

Education

Degree educated or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Abbott Laboratories is seeking a proactive Service Coordinator to support international customer programmes and act as a central point of contact for customers, partners, suppliers, and internal teams. You will ensure precise communication and follow-up of service-related activities, while maintaining accurate programme documentation and records.

The role emphasizes collaboration across multiple locations, attention to detail, and the ability to manage several priorities with strong