Global Quality & Training Leader

ARRISE Live; Ras Al Khaimah; On-site; AED 294,000 - 404,000; Full time

Job summary

ARRISE Live is seeking a Manager of QC and Training to organize and supervise QC specialists and training staff in Bogota, with global responsibilities. You will drive quality processes, oversee regulatory compliance, and develop training initiatives to enhance service delivery.

The role requires leadership across cross-functional teams, strong communication skills in English, and a proven track record in quality monitoring within iGaming or similar sectors.

Qualifications

• Bachelor’s degree in Business Administration, Quality Management, Educational Training, or a related field (Master's preferred).
• Extensive experience in quality monitoring and training, with leadership roles.

Responsibilities

• Oversee QC and Training departments and assign tasks by complexity.
• Ensure regulatory compliance and evaluate program quality and training needs.
• Develop and implement quality processes and training initiatives.
• Lead data analysis to monitor trends and identify quality gaps.
• Prepare reports for management and drive continuous improvement.

Skills

Leadership

Quality monitoring

Training management

Data analysis

Education

Bachelor's degree in Business Administration, Quality Management, Educational Training, or related field

Master's degree preferred

Tools

Reporting software

Job description

ARRISE Live is seeking a Manager of QC and Training to organize and supervise QC specialists and training staff in Bogota, with global responsibilities. You will drive quality processes, oversee regulatory compliance, and develop training initiatives to enhance service delivery.

The role requires leadership across cross-functional teams, strong communication skills in English, and a proven track record in quality monitoring within iGaming or similar sectors.