Global Customer Specialist (Spanish Speaker) – Hybrid

StoneX; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

StoneX Bullion GmbH in Dubai is seeking a Customer Service Specialist to be a trusted contact for retail customers, delivering expert guidance and a seamless experience. You will build and maintain strong relationships in a fast-growing, international environment.

The role requires multilingual communication, collaboration with a multicultural team, and a willingness to contribute insights to improve service offerings.

Qualifications

• Languages: Strong English & Spanish and/or Italian; German and/or French is a plus.
• Customer Service Experience: Ideally in an international and service excellence-driven environment.
• Excellent Communication Skills: Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset: Quick thinker with a proactive solution-oriented approach.
• Team Spirit: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Responsibilities

• Engage with customers worldwide via email, phone and live chat in English, Spanish and/or Italian.
• Advise and assist customers with product information, orders and account management.
• Resolve inquiries efficiently, ensuring customer satisfaction while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve customer service strategies.
• Support innovation by sharing insights that help refine and optimize service offerings.

Skills

English

Spanish

Italian

German

Job description

StoneX Bullion GmbH in Dubai is seeking a Customer Service Specialist to be a trusted contact for retail customers, delivering expert guidance and a seamless experience. You will build and maintain strong relationships in a fast-growing, international environment.

The role requires multilingual communication, collaboration with a multicultural team, and a willingness to contribute insights to improve service offerings.