Global Multilingual Customer Service Specialist

StoneX; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Benefits offered by this job

Career development

International work environment

Competitive benefits

Office in JLT Dubai

Job summary

StoneX Bullion GmbH seeks a Customer Service Specialist in Dubai to provide expert guidance to retail customers, ensuring a seamless experience. You will build and maintain strong relationships in a trusted, knowledge-driven industry.

Ideal candidates are multilingual with English and Spanish and/or Italian proficiency; German and/or French is a plus. The role emphasizes collaboration within a multicultural team and offers opportunities for career growth in a global company.

Qualifications

• Languages: strong English & Spanish and/or Italian; German and/or French a plus.
• Experience in an international, service-excellence environment.
• Excellent communication skills with customers.
• Proactive, solution-oriented approach to problems.
• Thrives in a multicultural team supporting a global customer base.

Responsibilities

• Engage with customers worldwide via email, phone, and live chat in English, Spanish and/or Italian, and ideally German.
• Advise and assist customers with product information, orders and account management.
• Resolve inquiries efficiently while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve service strategies.
• Support innovation by sharing insights to refine service offerings.

Skills

Languages and communication

Customer service experience

Problem-solving mindset

Team collaboration

Customer relationship skills

Job description

StoneX Bullion GmbH seeks a Customer Service Specialist in Dubai to provide expert guidance to retail customers, ensuring a seamless experience. You will build and maintain strong relationships in a trusted, knowledge-driven industry.

Ideal candidates are multilingual with English and Spanish and/or Italian proficiency; German and/or French is a plus. The role emphasizes collaboration within a multicultural team and offers opportunities for career growth in a global company.