Customer Service Specialist

StoneX; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Career development

International work environment

Competitive benefits

Office in JLT Dubai

Job summary

StoneX Bullion GmbH seeks a Customer Service Specialist in Dubai to provide expert guidance to retail customers, ensuring a seamless experience. You will build and maintain strong relationships in a trusted, knowledge-driven industry.

Ideal candidates are multilingual with English and Spanish and/or Italian proficiency; German and/or French is a plus. The role emphasizes collaboration within a multicultural team and offers opportunities for career growth in a global company.

Qualifications

• Languages: strong English & Spanish and/or Italian; German and/or French a plus.
• Experience in an international, service-excellence environment.
• Excellent communication skills with customers.
• Proactive, solution-oriented approach to problems.
• Thrives in a multicultural team supporting a global customer base.

Responsibilities

• Engage with customers worldwide via email, phone, and live chat in English, Spanish and/or Italian, and ideally German.
• Advise and assist customers with product information, orders and account management.
• Resolve inquiries efficiently while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve service strategies.
• Support innovation by sharing insights to refine service offerings.

Skills

Languages and communication

Customer service experience

Problem-solving mindset

Team collaboration

Customer relationship skills

Job description

Join StoneX Bullion A Global Leader in Precious Metals

StoneX Bullion part of a Fortune 50 Nasdaq-listed company is one of Europes largest online precious metals traders. We specialize in gold silver platinum and palladium serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity customer focus and excellence we offer a dynamic and international work environmentwhere innovation and collaboration thrive.

By joining our team youll work with talented professionals from diverse backgrounds covering multiple languagesto support our customers across different countries. This role offers career growth skill development and opportunities for travel making it an exciting step for anyone looking to advance in a global organization.

Responsibilities

Your Role as a Customer Service Specialist

As a Customer Service Specialist you will be a trusted point of contact for our retail customers ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.

Your Key Responsibilities:

• Engage with customers worldwide via email phone and live chat in English Spanish and/or Italian and ideally German
• Advise and assist customers with product information orders and account management.
• Resolve inquiries efficiently ensuring customer satisfaction while maintaining high service standards.
• Identify customer needsand offer tailored solutions to enhance their experience.
• Collaborate with a multicultural teamto streamline processes and improve customer service strategies.
• Support innovationby sharing insights that help refine and optimize service offerings.

Qualifications

What Were Looking For:

• Languages:Strong English & Spanish and/or Italian skills; German and/or French is a plus.
• Customer Service Experience:Ideally in an international and service excellence-driven environment.
• Excellent Communication Skills:Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset:Quick thinker with a proactive solution-oriented approach.
• Team Spirit:Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Why Join StoneX Bullion GmbH

• Work for a Global Company:Be part of a stable growing company backed by a Fortune 50 group.
• Career Growth & Development:We invest in our employees with training and clear progression opportunities.
• Exciting International Environment:Work with a diverse team and engage with customers worldwide.
• Competitive Benefits Package:Designed to support employee wellbeing and long-term security.
• Collaboration Focused: Work from a centrally located modern office in Dubais Jumeirah Lakes Tower district designed to foster collaboration and professional growth in a dynamic business hub.
• Vibrant Team Culture:Regular events company gatherings and an open supportive atmosphere.

#LI-Hybrid #LI-AS1

Required Experience:

IC