Gear Station Associate: Climbing Gear & Guest Services

Miral Experiences; Abu Dhabi; On-site; AED 33,000 - 50,000; Full time

Job summary

Miral Experiences is seeking a Front Line Guest Services team member at Abu Dhabi venues to welcome guests, process check-ins, verify waivers, and guide visitors through the facilities with the correct equipment and information. The role involves organizing gear, recording usage, and occasionally assisting instructors with translations or tours.

Applicants should have higher secondary education, one year in a customer-facing entertainment setting, and strong English communication.

Qualifications

• Requires higher secondary or equivalent.
• 1 year front-line experience in entertainment/leisure industry, preferably with a broad age range.
• Spoken and written English is required.
• Strong organizational skills and product knowledge are essential.

Responsibilities

• Welcome guests in a positive, well-presented manner.
• Check-in guests, confirm payment, and collect waivers.
• Provide directions and instructions, ensuring correct equipment is issued.
• Track and record equipment usage and daily documentation.
• Assist instructors as needed to ensure smooth operation.
• Escalate safety concerns immediately.

Skills

Customer service

English fluency

Organization

Verbal communication

Sales orientation

Education

Higher secondary education

Tools

Microsoft Office

Job description

Miral Experiences is seeking a Front Line Guest Services team member at Abu Dhabi venues to welcome guests, process check-ins, verify waivers, and guide visitors through the facilities with the correct equipment and information. The role involves organizing gear, recording usage, and occasionally assisting instructors with translations or tours.

Applicants should have higher secondary education, one year in a customer-facing entertainment setting, and strong English communication.