Retail Associate

Miral Experiences; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking a friendly Retail Associate to join the Ferrari World Abu Dhabi Retail Shop team. The role focuses on delivering guest-centric service, assisting with merchandise and photo products, and keeping the store stocked and aligned with brand standards.

The ideal candidate has basic cash handling skills, strong communication, and a willingness to engage guests, with experience in retail or customer service preferred.

Qualifications

• Greet guests and provide friendly service.
• Assist guests with product knowledge and demonstrations.
• Handle basic cash transactions and operate POS devices.

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Proactively assist guests with product recommendations and demos.
• Operate cash registers and handle payments accurately.

Skills

Cash handling

Guest service

Communication

Multilingual (Arabic/English)

Education

Higher secondary education or equivalent

Job description

At Miral Experiences, we create unforgettable moments for our guests through world-class attractions and exceptional service. We are looking for a friendly and customer-focused Retail Associate to join our Retail team at Ferrari World Abu Dhabi Retail Shop. The role is responsible for supporting the smooth and efficient operation of the retail department by delivering excellent guest service, selling branded merchandise, souvenirs, and photo products, and ensuring the store remains well-stocked, clean, and aligned with brand standards.

Key Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Proactively approach guests and provide assistance with product recommendations, descriptions, and demonstrations.
• Operate computerized cash registers, barcode scanners, calculators, and credit card machines efficiently.
• Handle cash, card payments, vouchers, stored value cards, and other tendered transactions accurately.
• Arrange, maintain, refill, and label product displays in line with brand standards.
• Apply product knowledge when assisting guests and continuously improve product understanding.
• Support promotions and work towards achieving set targets.
• Handle basic guest complaints on the spot when required.
• Ensure a clean, safe, and guest-ready retail environment at all times.
• Assist with quarterly and yearly inventory activities.
• Carry out any other tasks required to meet the needs of the business.

Qualifications

• Higher secondary education or equivalent.

Experience

• Previous retail experience is preferred.
• Previous experience handling guest complaints is an advantage.

Skills

• Basic cash handling knowledge.
• Previous cash handling experience is preferred.
• Additional languages would be an advantage.

Physical Requirements

• Must be medically able to work in all weather conditions.
• Must be physically able to carry or lift items and climb ladders when required.

The ideal candidate should demonstrate a commitment to safety, respect, friendliness, guest engagement, pride in the parks, and a positive attitude while creating memorable guest experiences.