Ground Crew

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Miral Experiences, a leader in immersive attractions in Abu Dhabi, is seeking a front-line colleague for guest services, retail and F&B. The role focuses on welcoming guests, processing transactions, guiding customers to experiences, and maintaining merchandise areas.

The ideal candidate will have at least one year of front-line experience in entertainment or leisure, strong Microsoft Office skills, and fluency in Russian.

Qualifications

• Must have strong verbal communication skills.
• Experience in selling to customer needs.
• Product knowledge and ability to advise guests.

Responsibilities

• Ensure all departmental checklists and procedures are followed.
• Book in and check in customers to experiences.
• Assist guests with product selections and questions.
• Handle financial transactions and process payments.
• Maintain stock levels in merchandise areas.
• Greet and direct guests and manage guest flow.
• Handle three departments: guest services, retail and F&B.

Skills

Russian language

Verbal communication

Microsoft Office

Customer service

Education

Higher secondary or equivalent

Tools

Cash handling

Job description

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role:

• Ensure all departmental checklists, opening and closing procedures are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
• Ensure all Waivers and T&Cs are signed before the experience commences
• Book in and Check in customers to their relevant experience
• Serve customers by helping them select products.
• Help answer customers questions and queries
• Directs customers to the experience they have chosen.
• Manages financial transactions.
• Assists with inventory, including receiving and stocking merchandise.
• Deal with any internal or external customer requests
• Handle minor complaints of the guests
• Greet and direct customers
• Ensure merchandise areas are fully stocked
• Handling three departments, guest services, retail and F&B
• Higher secondary or equivalent
• Needs to have a good understanding of Microsoft office
• Selling to customer needs
• Product knowledge
• Verbal communication
• 1 year as a front-line colleague in the entertainment / leisure industry, specifically Operations has handled money transactions and worked with customers on a face-to-face basis.
• Russian Speaker

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.