Gear Station Associate

Miral Experiences; Abu Dhabi; On-site; AED 33,000 - 50,000; Full time

Job summary

Miral Experiences is seeking a Front Line Guest Services team member at Abu Dhabi venues to welcome guests, process check-ins, verify waivers, and guide visitors through the facilities with the correct equipment and information. The role involves organizing gear, recording usage, and occasionally assisting instructors with translations or tours.

Applicants should have higher secondary education, one year in a customer-facing entertainment setting, and strong English communication.

Qualifications

• Requires higher secondary or equivalent.
• 1 year front-line experience in entertainment/leisure industry, preferably with a broad age range.
• Spoken and written English is required.
• Strong organizational skills and product knowledge are essential.

Responsibilities

• Welcome guests in a positive, well-presented manner.
• Check-in guests, confirm payment, and collect waivers.
• Provide directions and instructions, ensuring correct equipment is issued.
• Track and record equipment usage and daily documentation.
• Assist instructors as needed to ensure smooth operation.
• Escalate safety concerns immediately.

Skills

Customer service

English fluency

Organization

Verbal communication

Sales orientation

Education

Higher secondary education

Tools

Microsoft Office

Job description

Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Overview:

The positions responsibilities center around managing the climbing gear station area, and gear station storage area, and the flow of equipment through the gear station. Customers need to be checked in, and sent, or escorted, in the correct directions with the correct equipment and information. Equipment going through the gear station needs arranging, tracking and inspection throughout. Collecting, scanning and checking daily documentation is also required. The role will, on occasion, involve stepping in to an assistant role for the instructors in the team by, (not exclusively limited to) translating, assisting, preparing, or escorting.

Job Scope:

• Welcoming arriving guests, in a well presented, positive way.
• Check arriving customers have checked in, paid and signed waivers
• Check where customers are going, and provide the correct cards and information
• Identify booking concerns and elevate
• Describe to customers the facility and how to get around
• Be able to describe the products available
• Advice customers on products suited to them and their current abilities.
• Provide Equipment and record equipment going out and returning
• Allow or decline equipment rental based on customer assessment levels
• Present and organize rental equipment
• Clean and Arrange rental equipment
• Ensure customers go only where they are permitted to go
• Keep the gear station area tidy, and report any facility cleaning requirements
• Scan and record daily documentation
• Assist Instructors, where required to ensure smooth running
• Inspect equipment on hand over, and return and record usage incidents.
• Escalate any safety concerns immediately.
• Spoken and Written English
• Needs to have a good understanding of Microsoft office
• Needs to be very organized
• Selling to customer needs
• Product knowledge
• Verbal communication
• Higher secondary or equivalent
• 1 year as a front line colleague in the entertainment / leisure industry, specifically Operations, and ideally working with a broad age range in a sports environment. Has worked with customers on a face to face basis.
• An interest in climbing and sports

Shape The Future With Us

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do. We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.