Front Office Lead — Guest Experience & Operations

Anantara Hotels & Resorts; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Front Office Manager to lead daily operations and ensure exceptional guest experiences in a luxury setting.

You will drive budgets, coach the team, and uphold brand standards while collaborating with Housekeeping, Engineering, and Food & Beverage to deliver seamless service. Join a renowned luxury brand focused on hospitality and development opportunities.

Responsibilities

• Manage the day-to-day Front Office operations, ensuring exceptional guest service, operational efficiency, and achievement of departmental financial objectives.
• Develop and implement departmental budgets, strategic initiatives, and training plans aligned with the resort's business goals.
• Lead, coach, mentor, and motivate the Front Office team to deliver consistent service excellence and maintain high performance standards.
• Ensure compliance with brand standards, Standard Operating Procedures (SOPs), and quality assurance requirements.
• Oversee guest arrivals, departures, VIP handling, special requests, and guest recognition to deliver personalized and memorable experiences.
• Drive revenue through effective room upselling, promotional initiatives, and participation in loyalty and guest recognition programmes.
• Maintain expert knowledge of the Property Management System (PMS), Front Office systems, resort facilities, room categories, and guest services.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Guest Relations, and other departments to ensure seamless guest experiences.
• Conduct regular room inspections and monitor corrective actions to uphold the highest quality and maintenance standards.
• Partner with People & Culture on recruitment, onboarding, performance management, coaching, succession planning, and employee engagement.
• Manage departmental payroll, operating expenses, and financial controls while ensuring cost efficiency.
• Collaborate with Finance on auditing procedures, billing, commission payments, and outstanding account collections.
• Foster strong relationships with guests, corporate partners, travel agents, and internal stakeholders.
• Resolve guest concerns promptly, taking ownership to achieve effective and satisfactory outcomes while maximizing guest satisfaction.
• Promote a positive, professional, and service-oriented culture, leading by example and encouraging continuous improvement.
• Ensure full compliance with health, safety, fire, security, and local regulatory requirements.
• Participate in management meetings, resort events, training programmes, and continuous development initiatives to support operational excellence.

Job description

Anantara The Palm Dubai Resort is seeking a Front Office Manager to lead daily operations and ensure exceptional guest experiences in a luxury setting.

You will drive budgets, coach the team, and uphold brand standards while collaborating with Housekeeping, Engineering, and Food & Beverage to deliver seamless service. Join a renowned luxury brand focused on hospitality and development opportunities.