Manager, Front Office

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 268,000 - 469,000; Full time

Job summary

Yas Plaza Hotels by IHG is seeking a Front Office Manager to oversee guest services and hotel operations, driving revenue while delivering excellence. You will manage room availability, guest arrivals and departures, and ensure overall satisfaction.

The role requires leadership experience, strong communication skills, and proficiency with front office systems and MS Office. Bachelor’s degree in hospitality management and relevant certifications are preferred.

Qualifications

• Experience in a front office or related hospitality role, with leadership and supervisory experience.
• Strong customer service orientation and excellent interpersonal skills.
• Proficiency with front office software (PMS), reservations systems and MS Office.
• Solid organizational and multitasking abilities with attention to detail.
• Knowledge of industry regulations and a commitment to high service standards.
• Bachelor's degree in hospitality management and relevant certifications.

Responsibilities

• Ensure guests receive prompt attention and personal recognition throughout their stay.
• Plan and apply availability controls to maximise room, F&B and other revenues.
• Maintain a high-performance standard among guest contact colleagues.
• Work with Housekeeping to turn rooms around efficiently and allocate arriving guests.
• Supervise Front Office to optimise occupancy and average rate and report trends.

Skills

Leadership

Customer service

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree in hospitality management

Hospitality management certifications

Tools

Front office software (PMS)

Reservation systems

Microsoft Office

Job description

Yas Plaza Hotels by IHG is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.

About the Job

As Front Office Manager, you are responsible for all pertinent matters affecting Guest service and hotel operations and for maximizing hotel revenue while delivering excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrivals and departures and ensuring satisfaction.

Key Duties and Responsibilities

• Ensure Guests receive prompt attention and personal recognition throughout their stay in the Hotel, respond to Guest needs, and resolve any issues that may arise, resulting in the highest possible Guest satisfaction.
• Plan and implement the application of availability controls to those market segments, which will maximize Hotel room, Food & Beverage and other revenues where applicable.
• Maintain a high-performance standard among Guest contact Colleagues to ensure they are knowledgeable, friendly and courteous at all times.
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guests appropriately.
• Participate in decisions involving occupancy goals, marketing strategies and development of rates.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Inform the Management via reports about the results of trends or Guest impressions and problems in the Hotel affecting Guest satisfaction or the operation.
• Ensure all Colleagues are fully conversant with the Hotel’s facilities, services, and room configuration.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authorities that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health, and safety policies and procedures.

About You

• Experience in a front office or related hospitality role, with leadership and supervisory experience.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Proficiency in using front office software (PMs), reservation systems, and Microsoft Office applications.
• Solid organizational and multitasking abilities with attention to detail.
• Problem-solving skills and ability to make sound decisions under pressure.
• Knowledge of industry regulations and standards, as well as a commitment to upholding high service standards
• Bachelor's degree in hospitality management.
• Relevant certifications or training in hospitality management or front office operations.

Shape Your Career with Yas Plaza Hotels by IHG

At Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where innovation meets elegance, and every day brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and sets new standards for refined hospitality.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.