Front Office Receptionist

CBRE Excellerate; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

CBRE Excellerate in Dubai is seeking a professional Receptionist to manage the client reception desk, deliver excellent customer service, and uphold SLA commitments. The role requires maintaining a professional front desk during 8:30–17:30 and coordinating with the FM team.

You will handle calls, emails, visitors, and inquiries, direct guests, issue access and parking cards, arrange meetings, and support mail, shipments, and office administration.

Qualifications

• Minimum 3–5 years’ experience in FM administration.
• Degree or Diploma required.
• Strong verbal and written communication skills.
• Basic knowledge of HSE and office software.

Responsibilities

• Manage Reception coverage from 8:30 AM to 5:30 PM with minimal breaks.
• Handle daily front office and administrative tasks (calls, emails, visitors, inquiries).
• Direct visitors to departments after reviewing information and requirements.
• Be polite, helpful and cooperative with client staff, visitors and contractors.
• Act as Helpdesk for staff complaints and inform Facilities Manager (FM).
• Assist in preparing new office access, Landlord access & parking cards.
• Coordinate meetings, appointments, and site visits.
• Maintain proper filing and documentation including FM monthly report.
• Follow up on quotations, internal approvals, and PO issuance.
• Process PO requests for consumables and FM services; verify deliveries and GRNs.

Skills

Excellent communication

Email communication

Subcontractor management

Education

Any Degree/Diploma

Tools

MS Office

Job description

Job Purpose: To manage the client Reception desk in a very professional and efficient manner, delivering utmost customer service and perfectly in line with Service Level Agreements

Key Tasks

• Ensure the Reception is covered without fail during working hours (8.30AM to 5.30PM) with minimal breaks for lunch, refreshments etc
• Manage daily front office and administrative activities such as handling of incoming calls, emails, visitors, and general inquiries.
• Make sure the visitors are directed to respective departments, after proper review of their information and requirements including visitor induction (maintaining integrity).
• Be very polite, helpful and cooperative with client staff, visitors and contractors.
• Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail
• Assist staff in preparing new office access, Landlord access & parking cards and other as desired from time to time
• Coordinate meetings, appointments, and site visits.
• Maintain proper filing and documentation including FM monthly report.
• Follow up on quotations, internal approvals, and PO issuance.
• Process Purchase Order (PO) requests for consumable materials and FM-related materials, services, and maintenance works.
• Verify delivered materials and completed services to the FM and process GRNs.
• Prepare work Orders in FM portal as per guidance of FM.
• Manage incoming and outgoing DHL shipments and courier arrangements.
• Prepare and maintain shipment records and tracking details.
• Manage daily mailroom operations and incoming and outgoing correspondence.
• Support internal mail and document distribution to the respective departments and employees.
• Maintain records of assigned cards and cardholders (company-issued Citi bank cards).
• Coordinate with Landlord for any maintenance requests in absence of FM or under FM guidance
• Flexible in working hours during the vacation duration of your counterpart in reception
• Totally abide by all company policies; and local regulations and laws, wherever applicable
• Contractor monitoring and maintaining all related EHS documents.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
• Follow required emergency prevention and operational controlsReport all accidents, occupational illnesses and emergencies

Education

Any Degree/ Diploma

Skills

• Excellent communication skill
• Email communication skills
• Subcontractor management

Knowledge

• Basic knowledge in MS Office
• Basic knowledge in HSE

Experience

Minimum 3 – 5 years’ experience in FM administration