Front Office Lead: Guest Services & Experience

The Luxury Collection; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

The Luxury Collection in Dubai is seeking a Front Office Manager to oversee daily front desk operations, Bell/Door Staff, Switchboard and Guest Services. You will guide staff to ensure smooth check-in/check-out and high guest satisfaction while supporting the property's financial goals.

Responsibilities include maintaining service standards, supervising shifts, resolving guest issues, and training team members to deliver luxury service.

Qualifications

• Education: high school diploma or GED with 2 years in guest services/front desk or related area.
• Alternate: 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Office operations and supervises staff to meet guest service standards.
• Oversees check-in/check-out processes and ensures guest satisfaction and financial goals.
• Supervises Front Desk shifts and supports training and development of team members.
• Handles guest concerns and coordinates with other departments to resolve issues.
• Maintains open communication about business objectives and performance.

Skills

Front Office Management

Staff Supervision

Guest Services

Customer Satisfaction

Communication

Financial Awareness

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The Luxury Collection in Dubai is seeking a Front Office Manager to oversee daily front desk operations, Bell/Door Staff, Switchboard and Guest Services. You will guide staff to ensure smooth check-in/check-out and high guest satisfaction while supporting the property's financial goals.

Responsibilities include maintaining service standards, supervising shifts, resolving guest issues, and training team members to deliver luxury service.