Front Office Leader: Guest Excellence & Revenue

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; Presencial; AED 268.000 - 469.000; Jornada completa

Descripción de la vacante

Yas Plaza Hotels by IHG is seeking a Front Office Manager to oversee guest services and hotel operations, driving revenue while delivering excellence. You will manage room availability, guest arrivals and departures, and ensure overall satisfaction.

The role requires leadership experience, strong communication skills, and proficiency with front office systems and MS Office. Bachelor’s degree in hospitality management and relevant certifications are preferred.

Formación

• Experience in a front office or related hospitality role, with leadership and supervisory experience.
• Strong customer service orientation and excellent interpersonal skills.
• Proficiency with front office software (PMS), reservations systems and MS Office.
• Solid organizational and multitasking abilities with attention to detail.
• Knowledge of industry regulations and a commitment to high service standards.
• Bachelor's degree in hospitality management and relevant certifications.

Responsabilidades

• Ensure guests receive prompt attention and personal recognition throughout their stay.
• Plan and apply availability controls to maximise room, F&B and other revenues.
• Maintain a high-performance standard among guest contact colleagues.
• Work with Housekeeping to turn rooms around efficiently and allocate arriving guests.
• Supervise Front Office to optimise occupancy and average rate and report trends.

Conocimientos

Leadership

Customer service

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Educación

Bachelor's degree in hospitality management

Hospitality management certifications

Herramientas

Front office software (PMS)

Reservation systems

Microsoft Office

Descripción del empleo

Yas Plaza Hotels by IHG is seeking a Front Office Manager to oversee guest services and hotel operations, driving revenue while delivering excellence. You will manage room availability, guest arrivals and departures, and ensure overall satisfaction.

The role requires leadership experience, strong communication skills, and proficiency with front office systems and MS Office. Bachelor’s degree in hospitality management and relevant certifications are preferred.