Luxury Front Office Lead — Guest Experience & Team Coach

IHG Hotels & Resorts; Abu Dhabi; On-site; Full time

Job description

Assistant Front Office Manager – InterContinental Residences Abu Dhabi

InterContinental Residences Abu Dhabi offers a luxurious and sophisticated living experience in the heart of the city. As part of the globally renowned IHG brand, we are committed to delivering world‑class hospitality, personalized service, and exceptional comfort to our residents and guests. We are looking for a passionate Assistant Front Office Manager to join our team and help create memorable experiences.

As the Assistant Front Office Manager, you will be overseeing the daily operations of the Front Office, ensuring seamless guest check‑ins and check‑outs, and maintaining high service standards. You will lead and inspire the front desk team, handle guest inquiries, and work towards achieving exceptional guest satisfaction.

A little taste of your day‑to‑day:

Every day is different, but you’ll mostly do:

• Supervise and support the front office team to ensure smooth daily operations and outstanding guest experiences.
• Assist in managing check-in, check-out, and room allocation processes efficiently.
• Handle guest complaints, requests, and special requirements professionally and promptly.
• Train, mentor, and motivate front office staff to maintain high service standards and operational efficiency.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Work closely with other departments, including Housekeeping and Concierge, to enhance guest satisfaction.
• Monitor front office performance metrics, including occupancy rates and guest feedback, and implement improvements.
• Assist with financial tasks such as billing, cash handling, and revenue optimization strategies.
• Stay updated on local events, attractions, and services to provide concierge‑level recommendations to guests.

What we need from you:

• Minimum 3 years of experience in Front Office or Guest Services, preferably in a luxury hotel or residences setting.
• Previous experience in a supervisory or managerial role is highly preferred.
• Strong leadership, communication, and problem‑solving skills.
• Proficiency in hotel management software (Opera or similar).
• Ability to multitask and work efficiently under pressure in a fast‑paced environment.
• Flexibility to work shifts, including weekends and holidays.
• Fluency in English is required; knowledge of Arabic or other languages is an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.