Guest Experience Manager – Front Office Leader

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 200,000 - 320,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality is seeking a Guest Services Manager to lead the guest service team at Yas Island, Abu Dhabi. You will ensure exceptional guest experiences, manage feedback, and implement strategies to boost guest satisfaction.

The role requires hospitality experience, strong service orientation, and excellent English communication. Fluency in other languages is a plus. This is a full-time, on-site position at Yas Plaza Hotels.

Qualifications

• Front office management experience in hospitality.
• Strong customer service focus with guest-centric mindset.
• Excellent verbal and written English communication.

Responsibilities

• Lead and supervise the guest service team, including staffing and performance management.
• Address guest feedback and resolve complaints promptly and professionally.
• Oversee check-in/check-out, reservations, and guest inquiries for efficiency and accuracy.

Skills

Front office management

Customer service

Communication skills

Team leadership

Job description

Yas Plaza Hotels by Aldar Hospitality is seeking a Guest Services Manager to lead the guest service team at Yas Island, Abu Dhabi. You will ensure exceptional guest experiences, manage feedback, and implement strategies to boost guest satisfaction.

The role requires hospitality experience, strong service orientation, and excellent English communication. Fluency in other languages is a plus. This is a full-time, on-site position at Yas Plaza Hotels.