Front Office Manager

Hospitaliti; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Yas Plaza Hotels by IHG in Abu Dhabi seeks an experienced Front Office Manager to oversee guest services and hotel operations, driving revenue and ensuring excellence in service. You will manage room availability, guest arrivals and departures, and coordinate with Housekeeping for smooth room turnover.

The role requires leadership, strong interpersonal skills, and a solid background in front office software, reservations systems, and Office applications.

Qualifications

• Experience in a front office or related hospitality role with leadership and supervisory experience.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Proficiency in using front office software (PMs), reservations systems, and Microsoft Office applications.
• Solid organizational and multitasking abilities with attention to detail.
• Problem-solving skills and ability to make sound decisions under pressure.
• Knowledge of industry regulations and standards and commitment to high service standards.
• Bachelor's degree in hospitality management and relevant certifications or training.

Responsibilities

• Ensure Guests receive prompt attention and personal recognition throughout their stay, responding to needs and resolving issues.
• Plan and apply availability controls to maximize room, F&B, and other revenues where applicable.
• Maintain a high-performance standard among Guest contact colleagues and ensure courteous service.
• Work with Housekeeping to turn rooms around efficiently and allocate arriving guests appropriately.
• Lead the Front Office team to achieve optimal occupancy and average rate while maximizing revenue.
• Provide management with reports on trends, guest impressions, and operational issues affecting satisfaction.
• Ensure colleagues are conversant with facilities, services, and room configurations.

Skills

Customer service

Interpersonal communication

Leadership

Supervisory experience

Education

Bachelor's degree in hospitality management

Certifications in hospitality management/front office

Tools

Front office software

Reservations systems

Microsoft Office

Job description

Yas Plaza Hotels by IHG is hiring through Hosco in Abu Dhabi. AboutUs Yas Plaza Hotels by IHG is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.

About the Job As Front Office Manager

You are responsible for all pertinent matters affecting Guest service and hotel operations and maximizing hotel revenue while delivering excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrivals and departures and ensuring satisfaction.

Key Duties and Responsibilities

Ensure Guests receive prompt attention and personal recognition throughout their stay in the Hotel, respond to Guest needs, and resolve any issues that may arise, resulting in the highest possible Guests satisfaction. Plan and implement the application of availability controls to those market segments, which will maximize Hotel room, Food & Beverage and other revenues where applicable. Maintain a high-performance standard among Guest contact Colleaguesto ensure they are knowledgeable, friendly and courteous at all times. Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guests appropriately. Participate in decisions involving occupancy goals, marketing strategies and development of rates. Supervise the Front Office team to ensure optimum occupancy and an average room rate for the purpose of maximizing revenue. Inform the management via reports about the results of trends or Guest impressions and problems in the Hotel affecting Guest satisfaction or the operation. Ensure all Colleagues are carefully conversant with the Hotel’s facilities, services, and room configuration. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authorities that covers such emergencies as Fire, PowerOutrage, Bomb Threat, CycloneWarnings, etc. Operate as a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health, and safety policies and procedures.

About You

Experience in a front office or related hospitality role, with leadership and supervisory experience. Strong customers service orientation with excellent interpersonaland communicationskills. Proficiency in using front office software (PMs), reservations systems, and Microsoft Office applications. Solid organizational and multitasking abilities with attention to detail. Problem-solving skills and ability to make sound decisions under pressure. Knowledge of industry regulations and standards, as well as a commitment to upholding high service standards. Bachelor's degree in hospitality management. Relevant certifications or training in hospitality management or front office operations.

Shape Your Career with Yas Plaza Hotels by IHG

At Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where innovation meets elegance, and everyday brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and set new standards for refined hospitality.

Equal Opportunity Statement

Aldarisanequalopportunityemployer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all.

Please contact us to request accommodation. Your data will be treated confidentially.

Additional Experience Details

Experience in a front office or related hospitality role, with leadership and supervisory experience. Strong customers service orientation with excellent interpersonaland communicationskills. Proficiency in using front office software (PMs), reservations systems, and Microsoft Office applications. Solid organizational and multitasking abilities with attention to detail. Problem-solving skills and ability to make sound decisions under pressure. Knowledge of industry regulations and standards, as well as a commitment to upholding high service standards. Bachelor's degree in hospitality management. Relevant certifications or training in hospitality management or front office operations.

Please see the full vacancy for the benefits offered by Yas Plaza Hotels by IHG.