Front Office Leader: Guest Experience & Operations

Luxury Collection; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

The Luxury Collection is seeking a Front Office Manager to oversee front office operations and staff for guest services, bell/door, switchboard, and front desk functions. The role focuses on delivering exemplary guest experiences while achieving financial objectives.

The successful candidate will lead daily operations, manage performance, handle complaints, and partner with management to drive service excellence in a luxury hotel environment.

Qualifications

• High school diploma or GED with 2 years experience in guest services, front desk, or related area.
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day front office operations to meet quality standards and customer expectations.
• Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.
• Maintains open, collaborative communication with employees about objectives and performance.
• Handles complaints, resolves disputes and grievances, and negotiates with others as needed.
• Trains staff and supports HR activities to develop team capabilities.
• Supervises Front Desk operations in the absence of Managers to ensure smooth service.

Education

High school diploma or GED

2 years experience in guest services, front desk, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Job description

The Luxury Collection is seeking a Front Office Manager to oversee front office operations and staff for guest services, bell/door, switchboard, and front desk functions. The role focuses on delivering exemplary guest experiences while achieving financial objectives.

The successful candidate will lead daily operations, manage performance, handle complaints, and partner with management to drive service excellence in a luxury hotel environment.