Guest Experience Expert: Front Desk, Dubai

The Luxury Collection; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

The Luxury Collection in Dubai seeks a Guest Experience Expert to ensure memorable stays by delivering attentive guest service and anticipating needs. You will be empowered to move about the property and engage with guests, while upholding safety, confidentiality, and the brand’s standards.

Responsibilities include addressing guest requests, processing operational needs, and sharing local highlights to enrich each guest’s visit. A professional appearance and adherence to policy are essential.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Provide guest-centric service to ensure a smooth and memorable stay.
• Assist with operational needs and guest requests as they arise.
• Complete reports and share highlights of the local area with guests.
• Maintain professional appearance, confidentiality, and adherence to company policies.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

The Luxury Collection in Dubai seeks a Guest Experience Expert to ensure memorable stays by delivering attentive guest service and anticipating needs. You will be empowered to move about the property and engage with guests, while upholding safety, confidentiality, and the brand’s standards.

Responsibilities include addressing guest requests, processing operational needs, and sharing local highlights to enrich each guest’s visit. A professional appearance and adherence to policy are essential.