Front Office Lead — Guest Services & Concierge

Sheraton Hotels & Resorts; Sharjah; On-site; AED 350,000 - 500,000; Full time

Job summary

Sheraton Hotels & Resorts in Sharjah, United Arab Emirates, is seeking a Front Office Manager to lead front office operations, supervise staff, and optimize guest check-in/out processes. The role focuses on guest satisfaction, staff leadership, and maximizing departmental financial performance.

The candidate will direct and collaborate with managers to ensure efficient operations, exceptional service, and adherence to hotel policies and standards.

Qualifications

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day operations, ensuring the quality and standards meet customer expectations.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, disputes, and conflicts with customers and staff while maintaining service quality.
• Supervises staffing levels to ensure guest service, operations, and financial objectives are met.
• Maintains open communication with employees to align with business objectives and performance expectations.

Education

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Job description

Sheraton Hotels & Resorts in Sharjah, United Arab Emirates, is seeking a Front Office Manager to lead front office operations, supervise staff, and optimize guest check-in/out processes. The role focuses on guest satisfaction, staff leadership, and maximizing departmental financial performance.

The candidate will direct and collaborate with managers to ensure efficient operations, exceptional service, and adherence to hotel policies and standards.