Front Office Lead: Guest Experience & Operations

Hyatt Place; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Hyatt Place Dubai Baniyas Square is seeking an experienced Assistant Manager - Front Office to lead daily operations, oversee the front desk team, and ensure exceptional guest experiences.

The role requires 2–3 years of supervisory Front Office experience in an international hotel, strong leadership and communication skills, and fluency in English. You will collaborate with other departments to deliver seamless service and uphold Hyatt standards.

Qualifications

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2–3 years of supervisory Front Office experience in an international hotel.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel PMS systems and Microsoft Office applications.
• Fluency in English; other languages are a plus.

Responsibilities

• Support day-to-day Front Office management and ensure smooth service delivery.
• Lead, motivate, and develop Front Office colleagues for high guest satisfaction.
• Supervise guest arrivals and departures with a warm welcome and efficient check-in/out.
• Handle guest concerns and service recovery promptly and professionally.
• Monitor room inventory, allocations, and VIP arrivals for optimal satisfaction.
• Drive room revenue through upselling and effective inventory management.
• Ensure adherence to Hyatt brand standards, policies, and procedures.
• Conduct daily briefings and communicate priorities to the team.
• Assist in recruitment, onboarding, and performance management of Front Office staff.
• Prepare duty rosters and manage staffing levels per business needs.
• Collaborate with Housekeeping, Engineering, Reservations, Sales and others for a seamless experience.
• Track guest feedback and implement actions to improve service quality.
• Maintain accurate cashiering procedures and audit compliance.

Skills

Leadership

Communication

Interpersonal

Problem-solving

PMS experience

MS Office

Education

Diploma/Degree in Hospitality Management

Tools

Hotel PMS

Microsoft Office

Job description

Hyatt Place Dubai Baniyas Square is seeking an experienced Assistant Manager - Front Office to lead daily operations, oversee the front desk team, and ensure exceptional guest experiences.

The role requires 2–3 years of supervisory Front Office experience in an international hotel, strong leadership and communication skills, and fluency in English. You will collaborate with other departments to deliver seamless service and uphold Hyatt standards.