Assistant Manager- Front Office

Hyatt Place; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Hyatt Place Dubai Baniyas Square is seeking an experienced Assistant Manager - Front Office to lead daily operations, oversee the front desk team, and ensure exceptional guest experiences.

The role requires 2–3 years of supervisory Front Office experience in an international hotel, strong leadership and communication skills, and fluency in English. You will collaborate with other departments to deliver seamless service and uphold Hyatt standards.

Qualifications

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2–3 years of supervisory Front Office experience in an international hotel.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel PMS systems and Microsoft Office applications.
• Fluency in English; other languages are a plus.

Responsibilities

• Support day-to-day Front Office management and ensure smooth service delivery.
• Lead, motivate, and develop Front Office colleagues for high guest satisfaction.
• Supervise guest arrivals and departures with a warm welcome and efficient check-in/out.
• Handle guest concerns and service recovery promptly and professionally.
• Monitor room inventory, allocations, and VIP arrivals for optimal satisfaction.
• Drive room revenue through upselling and effective inventory management.
• Ensure adherence to Hyatt brand standards, policies, and procedures.
• Conduct daily briefings and communicate priorities to the team.
• Assist in recruitment, onboarding, and performance management of Front Office staff.
• Prepare duty rosters and manage staffing levels per business needs.
• Collaborate with Housekeeping, Engineering, Reservations, Sales and others for a seamless experience.
• Track guest feedback and implement actions to improve service quality.
• Maintain accurate cashiering procedures and audit compliance.

Skills

Leadership

Communication

Interpersonal

Problem-solving

PMS experience

MS Office

Education

Diploma/Degree in Hospitality Management

Tools

Hotel PMS

Microsoft Office

Job description

Job Description:

Organization- Hyatt Place Dubai, Baniyas Square

Summary

As we prepare to reopen Hyatt Place Dubai Baniyas Square, we are looking for an experienced and passionate Assistant Manager - Front Office to join our team. In this role, you will support the daily Front Office operations, ensure seamless guest experiences, lead and develop the front office team, and uphold Hyatt's standards of hospitality excellence.

Key Responsibilities

• Support the day-to-day management of Front Office operations, ensuring smooth and efficient service delivery.
• Lead, motivate, and develop Front Office colleagues to achieve high levels of guest satisfaction and operational performance.
• Supervise all guest arrival and departure experiences, ensuring a warm welcome and efficient check-in/check-out process.
• Handle guest concerns, feedback, and service recovery in a professional and timely manner.
• Monitor room inventory, room allocation, and VIP arrivals to maximize guest satisfaction and operational efficiency.
• Drive room revenue through upselling initiatives and effective inventory management.
• Ensure compliance with Hyatt brand standards, policies, and procedures.
• Conduct daily briefings and communicate operational priorities to the team.
• Support recruitment, onboarding, training, and performance management of Front Office colleagues.
• Prepare duty rosters and manage staffing levels in line with business demands.
• Collaborate closely with Housekeeping, Engineering, Reservations, Sales, and other departments to ensure a seamless guest experience.
• Monitor guest feedback platforms and implement action plans to continuously improve service quality.
• Ensure accurate cashiering procedures, audit compliance, and adherence to financial controls.
• Maintain high standards of cleanliness, grooming, and professionalism across the Front Office team.
• Act as Manager on Duty when required, ensuring smooth hotel operations and prompt resolution of operational issues.
• Foster a positive work environment that reflects Hyatt’s culture of care and teamwork.

Qualifications

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 2-3 years of supervisory experience in Front Office operations within an international hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest service, problem-solving, and conflict-resolution abilities.
• Proficiency in hotel PMS systems and Microsoft Office applications.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to work flexible shifts, including weekends and public holidays.
• Fluency in English; additional languages will be an advantage.

Requirements