Front Office Intern

Hospitaliti; Abu Dhabi; On-site; AED 17,000 - 28,000; Full time

Job summary

Novotel Abu Dhabi Gate is seeking a Front Office Intern in Abu Dhabi, United Arab Emirates. You will support guest services, handling check-ins/check-outs, reservations, and inquiries while developing strong communication and hospitality skills.

Ideal candidates are pursuing a hospitality-related degree, with excellent English and a service-driven mindset, and the ability to work in a fast-paced environment. This on-site internship offers hands-on training and exposure to brand standards.

Qualifications

• Pursuing Diploma or Bachelor's in Hospitality, Hotel Management, Tourism or related field.
• Excellent communication and interpersonal skills are required.
• Proficiency in English; other languages a plus.

Responsibilities

• Greet guests warmly and provide check-in/check-out assistance.
• Answer inquiries, provide directions, and share hotel information.
• Promote hotel services and ongoing promotions.
• Coordinate with Front Office and Guest Relations for a seamless stay.
• Maintain a polished appearance and professional demeanor at all times.

Skills

Excellent communication

Interpersonal skills

Multitasking

Attention to detail

Customer service orientation

Education

Diploma/Bachelor in Hospitality

Tools

Opera PMS

Job description

Novotel Abu Dhabi Gate is hiring through Hosco in Abu Dhabi. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS We are seeking a friendly and enthusiastic Front Office Intern to join our team in Abu Dhabi, United Arab Emirates. As a Front Office Intern, you will gain hand-on experience in hotel front-office operations by assisting with guest services, check-in and check-out procedures, reservations, inquiries, and day-to-day front-office activities while developing strong communication, customer service, and hospitality skills.

Front Office Intern

• Greet and welcome all guests with warmth, professionalism, and a genuine smile
• Provide personalized check-in and check-out experiences
• Assist guests with inquiries, directions, and hotel information
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences
• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience
• Maintain a visible presence in the lobby and be readily available to assist or guide guests
• Promote hotel services, facilities, and ongoing promotions
• Handle guest feedback and resolve issues or elevate them appropriately
• Ensure guest preferences and special requests are recorded and communicated effectively
• Maintain a polished and professional appearance at all times, in line with brand standards
• Anticipate guest needs and offer relevant recommendations to enhance their stay

Qualifications

• Currently pursuing Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field
• Excellent communication and interpersonal skills
• Proficient in English (verbal and written); additional languages are a plus
• Warm, outgoing, and service-oriented personality
• Ability to work under pressure and in a fast-paced environment
• Strong knowledge of Abu Dhabi and its tourist attractions
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred
• Passion for hospitality and creating memorable guest experiences
• Adaptability to work in a multicultural environment
• Attention to detail and ability to multitask efficiently
• Additional Languages is an added advantage

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Please see the full vacancy for the benefits offered by Novotel Abu Dhabi Gate.