Front Office Manager

Accorhotel; Ras Al Khaimah; On-site; AED 268,000 - 402,000; Full time

Benefits offered by this job

Employee benefit card

Learning programs

Career growth

CSR activities

Job summary

Accor seeks a Front Office Manager in the United Arab Emirates for a luxury hotel role. You will lead all Front Office operations, ensuring exceptional guest journeys and seamless day-to-day service delivery.

We seek a leader with at least 5 years in Front Office/Rooms and 2 years in management, preferably within a branded upscale environment, with strong Opera PMS knowledge and VIP guest experience.

Qualifications

• Minimum 5 years' Front Office/Rooms experience.
• At least 2 years in Front Office management or leadership role.
• Luxury hotel/resort experience is preferred.

Responsibilities

• Lead and oversee all Front Office operations to ensure guest experiences.
• Manage a high-volume hotel environment and coordinate Front Office activities for efficiency.
• Proactively resolve guest concerns and implement long-term solutions.
• Develop, coach, and inspire Front Office staff through training and feedback.
• Foster VIP, repeat guest, and loyalty member recognition through planning.
• Monitor Front Office performance including upselling and loyalty enrolments.
• Ensure usage of Opera/Opera Cloud and maintain room inventory, billing, reporting.
• Act as Manager on Duty during peak periods and coordinate with departments.
• Collaborate across Housekeeping, Engineering, Reservations, Revenue, Security, F&B, Finance.
• Maintain luxury hospitality standards aligned with brand expectations.

Tools

Opera PMS

Job description

Front Office Manager

Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations and ensure an exceptional guest journey.

What you will be doing:

• Lead and oversee all Front Office operations, ensuring exceptional guest experiences and smooth day-to-day service delivery.
• Manage a high-volume hotel environment, coordinating Front Office activities to maintain efficiency, service excellence, and operational standards.
• Drive guest satisfaction by proactively resolving concerns, handling escalated guest issues, and implementing long-term solutions to prevent recurrence.
• Develop, coach, and inspire the Front Office team through training, performance management, succession planning, and continuous feedback.
• Foster a culture of personalized service by ensuring effective recognition of VIPs, repeat guests, and loyalty members through pre-arrival planning and guest preference management.
• Monitor and optimize Front Office performance, including room upselling, paid upgrades, loyalty enrolments, and other key revenue-generating initiatives.
• Ensure effective utilization of hotel systems, including Opera/Opera Cloud and other Front Office technologies, while maintaining strong controls over room inventory, billing, guest profiles, and reporting.
• Act as Manager on Duty when required, confidently leading operations during peak periods, managing guest flow, coordinating with Housekeeping and Engineering, and responding to operational challenges.
• Build strong relationships across departments to ensure seamless guest journeys and efficient communication throughout the hotel.
• Maintain the highest standards of luxury hospitality, professionalism, and service excellence in line with brand expectations.

The successful candidate should demonstrate:

• Minimum 5 years' progressive Front Office/Rooms experience, including at least 2 years in a Front Office management or equivalent leadership role, preferably within an internationally branded upscale or luxury hotel/resort.
• Proven experience leading a high-volume Front Office operation and multicultural team, ideally within a large resort or hotel environment.
• Strong working knowledge of Opera/Opera Cloud PMS, room allocation, guest profiles, billing, credit controls, reporting and Front Office operating procedures.
• A demonstrated track record of personally resolving complex guest complaints, conducting root-cause follow-up and implementing measures that prevent recurrence.
• Strong leadership capability in coaching, performance management, succession development, rostering and maintaining service standards during peak operations.
• Commercial understanding with demonstrated results in room upselling, loyalty enrolment, occupancy/ADR support and ancillary revenue generation.
• Strong experience managing VIPs, repeat guests, loyalty members, special arrivals and high-profile guest journeys.
• Confident Manager-on-Duty capability, with the judgement to lead through high occupancy, room-readiness challenges, overbooking, system disruption, emergencies and other operational pressure situations.
• Excellent English communication and interpersonal skills; additional languages, particularly those relevant to the UAE's international guest mix, are advantageous.
• A hands-on leadership style with strong attention to detail and the ability to work closely with Housekeeping, Engineering, Reservations, Revenue, Security, F&B and Finance to deliver a seamless guest journey.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS