Front Office Manager — Guest Experience Leader

Hilton; Ras Al Khaimah; On-site; AED 90,000 - 140,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health support

Job summary

Hilton in Ras Al Khaimah is seeking a Front Office Manager to lead the Front Office team, ensuring smooth check-in and check-out, and delivering the warm, light hospitality Hilton is known for. You will drive guest satisfaction, manage occupancy, and work across departments to maintain brand standards.

Ideal candidates bring 2+ years in a Front Office Manager role, a hotel management qualification, and a proven ability to coach teams while maintaining high service levels.

Qualifications

• Minimum 2 years’ experience in a Front Office Manager role with a hotel management qualification.
• Proven ability to lead, motivate, coach, and develop high-performing teams.
• Strong commitment to delivering exceptional guest experiences and high service standards.

Responsibilities

• Oversee daily Front Office operations to Hilton standards.
• Deliver exceptional guest experiences and VIP recognition.
• Maximise occupancy and revenue through rate management and upselling.
• Lead, motivate and develop the Front Office team to high performance.
• Ensure all guest interactions reflect Hilton brand standards and warmth.

Skills

Leadership

Guest experience

Commercial awareness

IT proficiency

Education

Hotel Management degree

Tools

PMS

Job description

Hilton in Ras Al Khaimah is seeking a Front Office Manager to lead the Front Office team, ensuring smooth check-in and check-out, and delivering the warm, light hospitality Hilton is known for. You will drive guest satisfaction, manage occupancy, and work across departments to maintain brand standards.

Ideal candidates bring 2+ years in a Front Office Manager role, a hotel management qualification, and a proven ability to coach teams while maintaining high service levels.