Front Office Manager: Guest Experience & Revenue Growth

Hilton; Ras Al Khaimah; On-site; AED 201,000 - 290,000; Full time

Job summary

Hilton Ras Al Khaimah is seeking a Front Office Manager to oversee daily front desk operations and guest services, ensuring smooth check-in/check-out and optimal room inventory on-site at DoubleTree by Hilton Resort & Spa Marjan Island.

You will lead a team, mentor staff, monitor guest satisfaction, and implement revenue initiatives to boost occupancy. Our culture emphasizes hospitality, integrity, leadership, teamwork, and ownership.

Qualifications

• Demonstrated commitment to hospitality and integrity.
• Leadership skills and ability to develop a team.
• Strong teamwork and accountability.
• Customer-focused mindset and problem solving.

Responsibilities

• Manage daily front office operations including guest service, registration, room inventory, and standards.
• Monitor guest satisfaction, address issues, and guide improvements.
• Implement revenue initiatives and up-selling to drive occupancy and revenue.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Supervise and develop front office staff, coach performance, and maintain a positive work environment.

Job description

Hilton Ras Al Khaimah is seeking a Front Office Manager to oversee daily front desk operations and guest services, ensuring smooth check-in/check-out and optimal room inventory on-site at DoubleTree by Hilton Resort & Spa Marjan Island.

You will lead a team, mentor staff, monitor guest satisfaction, and implement revenue initiatives to boost occupancy. Our culture emphasizes hospitality, integrity, leadership, teamwork, and ownership.