Front Office & Guest Experience Lead

Minor International; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Minor International in Dubai is seeking an enthusiastic Front Office Supervisor to oversee front desk operations and deliver exceptional guest experiences.

You will lead the front office team, supervise check-ins and check-outs, and handle guest inquiries while coordinating with other departments to meet guest expectations. The role demands strong leadership, a service-oriented mindset, and flexibility to work weekends in a dynamic hotel environment.

Qualifications

• Supervisory experience in front office or customer service.
• Hotel or resort environment experience.
• Excellent customer service skills.
• Strong leadership and team management.
• Excellent time management and organization.
• Proficiency with hotel management software and reservation systems.
• Outstanding verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Detail-oriented problem solving.
• Professional appearance.
• Weekend and shift flexibility.
• Knowledge of UAE hospitality standards.
• Bachelor's degree preferred in Hospitality Management or related field.

Responsibilities

• Supervise daily front desk operations including check-ins and check-outs.
• Lead and inspire the front office team.
• Resolve guest inquiries and complaints promptly.
• Coordinate with other departments to meet guest needs.
• Maintain administrative tasks and reports.
• Train and mentor new front office staff.
• Implement standard operating procedures for front office.
• Monitor front desk performance metrics.
• Assist in inventory and supplies management.
• Ensure compliance with hotel policies, safety regulations, and local laws.

Skills

Front office supervision

Hotel/resort experience

Customer service

Leadership

Time management

PMS proficiency

Communication skills

Multitasking

Problem solving

Professional appearance

Flexibility

UAE hospitality standards

Hospitality degree preferred

Education

Bachelor's degree in Hospitality Management or related field preferred

Job description

Minor International in Dubai is seeking an enthusiastic Front Office Supervisor to oversee front desk operations and deliver exceptional guest experiences.

You will lead the front office team, supervise check-ins and check-outs, and handle guest inquiries while coordinating with other departments to meet guest expectations. The role demands strong leadership, a service-oriented mindset, and flexibility to work weekends in a dynamic hotel environment.