Front Office Supervisor

Hyde Hotels; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

Hyde Hotels in Dubai seeks a dynamic Front Office Supervisor to lead the front office team and deliver exceptional guest service. You will guide daily operations, balance efficiency with care, and ensure compliance with hotel policies while fostering a positive, high-performance environment.

Ideal candidates bring 3-4 years in guest services, a Bachelor’s in hospitality, and fluency in Arabic or regional languages, with strong communication and problem-solving skills to thrive in a luxury

Qualifications

• Minimum 3-4 years in guest services or front office operations.
• Proven supervisory or team leadership experience.
• Bachelor's degree in hospitality management, business administration, or related discipline.
• Experience in a luxury or upscale hotel environment.
• Multilingual abilities (Arabic or regional languages).
• Excellent interpersonal and communication skills (verbal and written).
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Knowledge of hotel service standards, procedures, and best practices.

Responsibilities

• Lead, supervise, and mentor the front office team while maintaining service standards and hotel policies.
• Deliver professional, friendly, engaging service to guests and stakeholders.
• Handle guest concerns and complaints with empathy and efficiency, escalating when necessary.
• Assign daily tasks and manage workflow for optimal productivity and guest satisfaction.
• Coordinate arrivals, departures, and special requests with attention to detail.
• Manage front office operations including check-ins/outs and room assignments in the PMS.
• Maintain accurate records and ensure compliance with procedures and safety protocols.
• Attend and contribute to departmental meetings and improvement initiatives.
• Balance operational needs with colleague wellbeing and a collaborative team environment.
• Assume manager-on-duty responsibilities as assigned.
• Assist guests with inquiries regarding hotel facilities and services.
• Monitor team performance and provide constructive feedback.
• Perform additional duties to support organisational goals.

Skills

Leadership/ Supervisory

Customer service

Multilingual abilities

Communication

Time management

Under pressure

Conflict resolution

Staff training

Service standards

Education

Bachelor's degree in hospitality management

Tools

Property Management System (PMS)

Hotel software platforms

Job description

Company Description

Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.

Job Description

We're looking for a dynamic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. In this pivotal role, you will lead and inspire the front office team while delivering exceptional service that transforms guest interactions into memorable experiences. As the Front Office Supervisor, you will be the backbone of our front-of-house operations, balancing operational excellence with genuine care for both team members and guests. Your leadership, organizational skills, and commitment to service will directly impact our guests' satisfaction and your team's success.

• Lead, supervise, and mentor the front office team while maintaining consistent adherence to service standards and hotel policies
• Deliver professional, friendly, and engaging service to all guests and stakeholders, setting the tone for exceptional hospitality
• Handle guest concerns and complaints with empathy and efficiency, resolving issues promptly and escalating when necessary
• Assign daily tasks and manage workflow to ensure optimal team productivity and guest satisfaction
• Coordinate guest arrivals, departures, and special requests with attention to detail and flexibility
• Manage front office operations including check-ins, check-outs, and room assignments using the Property Management System
• Maintain accurate records and documentation while ensuring compliance with all hotel procedures and safety protocols
• Attend and actively participate in departmental meetings, contributing to continuous improvement initiatives
• Balance operational needs with colleague well-being, fostering a supportive and collaborative team environment
• Assume manager-on-duty responsibilities as assigned, making decisive decisions to maintain service quality
• Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner
• Monitor team performance, provide constructive feedback, and support professional development opportunities
• Perform additional duties as assigned to support organizational goals

Qualifications

• Minimum 3-4 years of experience in guest services or front office operations
• Proven supervisory or team leadership experience
• Bachelor's degree in hospitality management, business administration, or related discipline
• Experience in a luxury or upscale hotel environment
• Multilingual abilities (particularly Arabic or other regional languages)
• Excellent interpersonal and communication skills (verbal and written)
• Demonstrated ability to work effectively under pressure in a fast-paced environment
• Strong problem-solving and conflict resolution abilities
• Ability to remain calm, courteous, and focused on guest needs at all times
• Highly responsible, reliable, and detail-oriented
• Ability to work cohesively as part of a team and inspire others
• Knowledge of hotel service standards, procedures, and best practices
• Strong time management and organizational skills
• Experience with additional hotel systems and software platforms
• Background in training and development of front office staff
• Familiarity with Dubai's hospitality market and local customs