Luxury Guest Experience & VIP Relations Manager

Jumeirah; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Shared accommodation

Healthcare and life insurance

Paid annual leave

Flights home country

Colleague discounts

Job summary

Jumeirah Saadiyat Island in Abu Dhabi invites applications for a Guest Relations Manager to welcome guests, coordinate VIP services, and ensure seamless arrivals with high standards. The role involves collaborating with departments to personalize experiences and maintaining in-depth knowledge of the brand and offerings.

The ideal candidate will have 3-5 years in a luxury hotel, a hospitality degree, strong MS Office skills, problem-solving abilities, and proven leadership.

Qualifications

• 3-5 years of experience in a luxury Hotel.
• Bachelor’s degree in hospitality or any other relevant field.
• Software competencies – Microsoft Office programs (Intermediate | Advanced).
• Problem solving.
• Leadership and team management skills.

Responsibilities

• Present a professional and engaging welcome to guests, ensuring a smooth arrival experience and consistent application of service standards.
• Collaborate with the Guest Relations Manager, Concierge, and F&B outlets to personalize guest experiences and recognize VIPs or guests requiring special attention.
• Handle guest feedback and complaints with professionalism, ensuring timely resolution and clear communication to management.
• Support the planning and coordination of guest events and bookings, ensuring every detail is seamlessly executed across departments.
• Maintain a strong knowledge of the brand story, hotel offerings, and dining venues to confidently promote experiences and enhance guest satisfaction.
• Mentor and support Guest Relations colleagues through on-the-job training, leading by example and upholding high standards of presentation and service.

Skills

Guest relations

VIP services

Problem solving

Leadership

Team management

Education

Bachelor's degree in hospitality

Tools

Microsoft Office

Job description

Jumeirah Saadiyat Island in Abu Dhabi invites applications for a Guest Relations Manager to welcome guests, coordinate VIP services, and ensure seamless arrivals with high standards. The role involves collaborating with departments to personalize experiences and maintaining in-depth knowledge of the brand and offerings.

The ideal candidate will have 3-5 years in a luxury hotel, a hospitality degree, strong MS Office skills, problem-solving abilities, and proven leadership.